Agency Manager - State Farm Agent Team Member

Benefits

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Position Overview
The Erica Ruiz State Farm Agency is seeking an experienced and licensed Agency Manager to lead daily office operations and support the continued growth of our team. This role is ideal for a motivated insurance professional who enjoys leading people, building strong processes, and delivering exceptional service to customers.

As Agency Manager, you will work closely with the Agent to oversee office operations, coach and develop team members, and ensure customers receive the high level of service our agency is known for. You will play a key leadership role in maintaining a productive, organized, and customer‑focused environment.

If you are a licensed insurance professional with management experience and a passion for helping teams succeed, this could be an excellent opportunity to grow your career in agency leadership.

Key Responsibilities

Oversee daily office operations to ensure an efficient and organized work environment

Partner with the Agent to create and maintain strong, process‑driven workflows for the office

Motivate, mentor, and support both new hires and long‑term team members

Assist with onboarding and training to help team members perform at a high level

Handle escalated customer concerns and resolve issues with professionalism and care

Retain customers by helping them understand the value of their insurance protection

Monitor team productivity and help maintain a positive and supportive office culture

Utilize office tools such as Excel, Word, Outlook, and Outlook Calendar to maintain organization and efficiency

Step into a leadership role when the Agent is unavailable and help guide the team

Qualifications

Active Property/Casualty and Life/Health licenses required

Prior management or leadership experience

Strong ability to motivate, coach, and develop a team

Excellent communication and conflict resolution skills

Highly organized with strong attention to detail

Comfortable using Microsoft Office (Excel, Word, Outlook)

Ability to multitask and prioritize in a fast‑paced office environment

Ideal Candidate
The ideal candidate is someone who takes initiative, leads by example, and enjoys helping a team perform at a high level. You are comfortable balancing leadership, customer service, and operational responsibilities while supporting the Agent and ensuring the office runs smoothly.

This role is perfect for an experienced insurance professional who wants to take on a leadership position and make a meaningful impact on the success of the Erica Ruiz State Farm Agency.

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