Strategic Provider Account Lead

Overview

The Strategic Provider Account Lead will oversee the daily intake, processing, and placement of medical referrals. This role is responsible for ensuring the referral pipeline operates efficiently, data is captured accurately, and the team meets production targets. You will report to the Director of Operations and focus on optimizing workflows to handle high lead volumes.
Primary Responsibilities

Operations Management: Manage the daily workflow of the referral department, ensuring all files are processed within established turnaround times.
Performance Tracking: Monitor and report on department KPIs, including referral volume, conversion rates, and provider response times.
Data Integrity: Audit team entries in the CRM and tracking sheets to ensure 100% accuracy in patient and provider data.
Workflow Optimization: Identify bottlenecks in the referral process and implement updated SOPs to improve throughput and reduce errors.
Provider Relations: Serve as the main point of contact for medical providers to resolve scheduling issues, documentation gaps, or billing discrepancies.
Team Accountability: Set clear daily and weekly production goals for the team and conduct regular performance reviews based on data-driven metrics.
Required Skills & Experience

Management Experience: Minimum 3 years of experience managing teams in a fast-paced environment (medical, legal, or high-volume call center preferred).
Technical Proficiency: Advanced skills in Google Sheets or Excel (Pivot tables, VLOOKUPs, and complex formulas). Experience with Domo or similar BI tools is a plus.
Process Documentation: Proven ability to create and maintain clear Standard Operating Procedures (SOPs).
Analytical Problem Solving: Ability to look at a dataset, identify a trend or error, and implement a logic-based solution.
Industry Knowledge: Familiarity with medical terminology and the personal injury referral process is preferred but not required.
Technical Environment

Our operations rely heavily on data accuracy and automation. You will be expected to work within our existing tech stack (CRM, Office Suite, and reporting dashboards) to ensure that as we scale, our error rates remain low.
Compensation

Base Salary: $80,000+ based on experience, Lucrative Performance Bonus.

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