FamilySearch Library Operations Manager

FamilySearch Library Operations Manager
Salt Lake City, UT, United States (No Local)

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description
The FamilySearch Library operations manager takes holistic responsibility for defining and leading the daily operations and staffing needs of the world’s largest genealogical research library. First and foremost, he or she focuses on people and adheres to the Family History Department quality standards of inspiration, trust, kindness, effectiveness, and simplicity. This role requires strategic vision, premier customer service, proactively addressing issues, multitasking capability, and developing a mixed workforce consisting of employees, missionaries, and volunteers. In coordination with various cross-departmental teams, he or she mobilizes FamilySearch’s resources to align library services, professional expertise, and organizational priorities to effectively deploy resources and personnel to enable the nourishing of temples with names so that families can be united for eternity.

Responsibilities

Provide direct leadership and oversight to multiple teams including hiring, performance management, and development.

Foster a collaborative, inclusive, and respectful workplace culture focused on service excellence.

Work across Church Departments to ensure facility functionality and safety.

Oversee daily library operations, addressing communications, workflow, staffing, guest experience, and resource challenges.

Track and report key performance indicators and relevant metrics.

Represent FamilySearch products with knowledge and confidence.

Take on additional special assignments as needed.

Qualifications
Required

Bachelor's degree (or equivalent experience) and ten plus years of experience or master's degree and eight years of experience, and/or equivalent education and experience.

Requires collaboration and operational execution with other businesses or external entities.

Extensive expertise in product, technology, service, strategy, and business complexities.

Provides innovative and seasoned direction in area of expertise.

Must have exceptional professional skills and experience with a proven track record of completing large complex projects requiring multilateral support and coordination.

Must possess previous management experience directly managing employees or in a senior project management role.

Interpersonal Skills: Developed communication and diplomacy skills used to persuade and influence. Strong communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas/departments and external customers/agencies.

IFMA Training - FMP, Facility Management Professional

Preferred

Experience with FamilySearch products and basic genealogical principles

PMP certification or extensive project management experience

Fluency in another language other than English

Experience in strategic planning and scheduling large workforces in a public facing environment

Eligibility
Qualificação de dignidade Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Only members of the Church who are worthy of a temple recommend qualify for employment. The Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

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