AVP DT Infrastructure & Operations - 90409808 - DC/WIL/PHL

AVP DT Infrastructure & Operations - 90409808 (Washington DC / Wilmington, DE / Philadelphia, PA)
Date: May 14, 2026

Location: Washington, DC

Company: Amtrak

Job Summary
The Assistant Vice President (AVP), Infrastructure & Operations is the senior executive accountable for the reliability, safety, security, resilience, scalability, and cost efficiency of the company’s digital and operational technology foundation supporting a critical infrastructure rail and energy enterprise. The AVP defines and owns the enterprise Infrastructure & Operations strategy and operating model, establishing a multi‑year roadmap for cloud, hybrid infrastructure, networks, platforms, and production operations aligned to enterprise business, digital, and product strategies. The role ensures infrastructure and operations function as enabling platforms that accelerate product delivery, value streams, and business agility while improving reliability, resiliency, security, and cost efficiency. This role owns end‑to‑end infrastructure and production operations, spanning cloud and hybrid platforms, enterprise networking, platform engineering, site reliability engineering (SRE), IT service management, end user computing, disaster recovery, and industrial control and operational technology (OT) systems, including Positive Train Control (PTC), SCADA, Dispatch, and rail energy adjacent systems. The AVP ensures infrastructure, platforms, and operational practices function as resilient, safety‑critical foundations that support rail operations, energy dependent systems, and product‑aligned value streams, while meeting regulatory, cybersecurity, and compliance obligations inherent to critical infrastructure operations. The AVP provides senior operational leadership during high‑severity events and defines and executes a multi‑year Infrastructure & Operations strategy that balances operational excellence, safety, and resilience with continuous modernization.

Essential Functions

Define and execute a multi‑year Infrastructure & Operations strategy and operating model that aligns with enterprise priorities and digital transformation, modernizes and standardizes cloud and hybrid platforms, improves reliability, security, agility, and cost efficiency, and partners across product, architecture, cybersecurity, and vendor teams to ensure infrastructure enables product outcomes and long‑term business value.

Provide end‑to‑end operational leadership and governance for industrial control systems (including PTC, SCADA, and Dispatch), ensuring safe, resilient, and compliant operations through strong IT/OT alignment, safety‑critical change and incident management practices, and the modernization and lifecycle management of OT platforms without compromising production readiness or risk controls.

Establish and apply Lean‑Agile Infrastructure & Operations operating models centered on Kanban and flow efficiency by optimizing work‑in‑progress, throughput, and aligning infrastructure, SRE, platform, and OT‑adjacent teams to enterprise value streams to reduce operational toil through systemic improvement, automation, and data‑driven flow metrics.

Establish and govern enterprise SRE practices and 24x7 production operations across IT and OT‑adjacent platforms by defining SLOs, resilience targets, and dependency mapping; lead blameless post‑incident reviews for systemic learning; and provide senior operational leadership during high‑severity incidents with clear decision‑making and executive communication.

Build and evolve secure, scalable platform teams that deliver self‑service capabilities for product and delivery teams by treating platforms as products with clear roadmaps, service levels, and adoption metrics; advance DevOps and CI/CD practices; enforce production readiness and safety controls; and ensure reliability, operability, security, and cost efficiency by default.

Govern enterprise service management, disaster recovery, resilience testing, and operational risk management across IT and OT‑adjacent systems; serve as an escalation authority for operational, security, and safety risks, with accountability to delay or halt changes that pose material risk to service stability, compliance, or safety.

Own Infrastructure and Operations financial planning, including operating and capital budgets, vendor and managed service governance, and cost‑optimization practices; build and lead a sustainable, high‑performing organization, developing leaders and culture aligned to operational excellence, accountability, and continuous improvement.

Minimum Qualifications

Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.

Plus 15+ years of relevant work experience.

15+ years of progressive leadership across infrastructure, operations, and modern engineering practices.

Preferred Qualifications

Bachelor’s Degree or Master’s degree in Computer Science, Engineering, or related field, equivalent combination of education, training and/or relevant experience, plus 15+ years of relevant work experience.

LPM, ITIL, PMP or similar certifications.

Required Knowledge, Skills and Abilities

Strong operational command presence under pressure.

Ability to translate complex technical and operational issues into executive‑ready insights.

Excellent people leadership and cross‑functional collaboration skills.

Bias for continuous improvement, automation, and reliability engineering.

Willingness to support 24x7 operations, including off‑hours incident response.

Deep expertise in IT operations, SRE, platform engineering, DevOps, observability, automation, AIOps, FinOps, and IT Service Management.

Demonstrated experience applying Lean, Kanban, and scaled Agile practices (SAFe) in infrastructure or platform contexts.

Strong operational leadership in major incident management, executive communications and leadership presence.

Demonstrated financial acumen managing large operating and capital budgets.

Experience operating and supporting industrial control systems (e.g., PTC, SCADA, Dispatch) and other high‑availability, mission‑critical, or regulated environments.

Proven experience leading enterprise‑scale Infrastructure & Operations modernization and reliability transformations.

Proven experience operating mission‑critical, safety‑sensitive, or regulated environments, including OT‑adjacent systems.

Salary
The salary/hourly range is $215,000.00 – $302,400.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo‑pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short‑term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Benefits
Health and Wellbeing Financial and Retirement Work and Family Life Support

Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off

Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care

Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits

No‑cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance

Medical Plan Opt‑out Credit Tuition and Education Reimbursement Paid Family Leave

Life Insurance Rail Pass Privileges

Short‑and Long‑term Disability Insurance Employee Assistance Program

No‑cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

Additional Information
Work Arrangement: 06‑Onsite 4/5 Days

Relocation Offered: No

Travel Requirements: Up to 25%

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