Engagement Manager

Implementation Engagement Manager
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self‑motivated folks experienced in tech start‑ups and thrive in fast‑paced environments. Could you be our next hire?

What We Look For

5+ years of proven leadership and project management skills, with experience building, mentoring, and scaling project teams for enterprise or strategic customers.

Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions.

Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders.

Strategic thinker with strong analytical and problem‑solving abilities.

Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C‑level contacts.

Customer advocate that ensures customer needs are met and they receive the maximum value from the platform.

Proactive individual who anticipates customer needs and executes quickly.

Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment.

Proficiency with project management tools like GuideCX, Salesforce, and a data‑driven approach to decision‑making.

Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus.

Willingness to Travel

Up to 25% travel to support on‑site implementations and customer engagement.

Ready, willing, and able to travel and assist with our customers; up to 50% travel target for the position.

What You’ll Do

Act as the primary point of contact for clients, building strong relationships and understanding their needs and expectations.

Act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals.

Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track.

Discover and overcome any product or workflow challenges to ensure Go‑Live date timelines are met.

Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.

Proactively identify key customer relationships and understand their needs and expectations.

Identify, assess, and mitigate potential risks that could impact project timelines or outcomes.

Help customers navigate the transition to new software, addressing concerns and managing resistance to change.

Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.

Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.

Work with the leadership team to develop and execute strategies for further account software adoption.

Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.

Champion a customer‑centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowerment of commercial contractors.

Bonus

You have tech start‑up experience.

You have experience in and around the speciality contractor or construction world.

Benefits

138-172k base salary + bonus.

Generous equity grants – become an owner in our company.

A comprehensive benefits package.

Work from home stipend.

Flexible paid time off.

Company events like BBQs and team‑building activities, both in‑person and virtual; lunch provided for in‑office days.

Talented and motivated team members who care deeply about one another.

The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.

Flexible PTO and hybrid work schedules.

One‑time work‑from‑home allowance.

Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in‑office days.

Fast‑paced, collaborative, and dynamic work environment.

Opportunities for growth and career advancement.

Chance to work with cutting‑edge technology and innovative solutions.

State Eligibility
We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.

Equal Opportunity Statement
BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.

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