Field Services Representative I Install - Indirect

Purpose
Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost‑effective manner.

Essential Duties and Responsibilities

Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.

Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.

Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.

Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

Understands and observes all safety procedures and practices in order to prevent injury to self or co‑workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Other duties may be assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Minimum Requirements
High school diploma or GED, or equivalent combination of education and experience. This position is considered entry level with on‑the‑job training available.

Competencies

Knowledge of company products

Knowledge of company product pricing, discount and estimating formulas and guidelines

Strong attention to detail

Knowledge of basic math and measurement skills

Good communication and interpersonal skills

Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program

Valid Driver’s License

Work Environment / Physical Activity

Subject to both typical office environment and outside locations with temperature and weather variations.

Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

Work is performed on both company and customer sites and involves driving to customer locations.

May involve walking on uneven ground of a potential customer construction site.

Equal Opportunity/Affirmative Action Employer
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

ADA Accommodation Information
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765‑3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address – it is intended only to be used to request an accommodation in submitting an application for a job opening.

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