BAND - Customer Support & Team Assistant Intern

About The Job

About NAVER U.Hub
NAVER U.Hub is the U.S. subsidiary of NAVER, a global internet technology company, based in Los Angeles with offices in Seattle and Redwood City. Our teams across NAVER Search US, BAND, ThingsBook, and NAVER Ventures collaborate to advance AI, social media, and investment initiatives that build smarter and more connected experiences for global users.

Overview
This hybrid internship offers hands-on experience across customer support, product education, content creation, and team operations.

Your primary role will be to help users succeed with BAND, deliver tailored demos to prospective customers, and develop resources that enhance onboarding—while also supporting the team with logistics and administrative coordination.

You’ll collaborate closely with partnership and marketing teams to continuously improve the user experience and ensure internal operations run efficiently and smoothly.

Why Join BAND?

Make a meaningful impact by helping communities stay connected
Collaborate with a mission-driven, fast-moving team
Opportunity to shape user education and support at scale
Flexible, collaborative work environment
Key Responsibilities
Customer Success & Relationships

Assist in responding to user inquiries via email, chat, and support channels with clarity and empathy
Help troubleshoot issues and guide users to effective solutions
Help identify recurring pain points and share actionable insights with internal teams
Support user interviews to better understand needs, use cases, and challenges
Assist in building relationships with users and developing connections with collaborators
Contribute to the creation of help articles, guides, and FAQs
Learn the ins and outs of the product to effectively help users
Product Demos & Lead Support

Assist with product demos for prospective customers
Help understand prospect needs and support tailoring tailor demos to relevant use cases
Support onboarding for new groups to help ensure a smooth and successful start
Assist partnerships and marketing teams in nurturing leads
Content Creation Support

Help gather real-world use cases through user interviews and success stories
Assist in creating clear, engaging support and marketing content (guides, tutorials, social posts, videos)
Collaborate with designers and videographers to produce graphics and video assets
Assist in scripting and producing demo videos and onboarding content
Team Support & Operations

Assist with logistics for events, campaigns, and team initiatives
Assist with coordinating merchandise orders, shipping, and inventory tracking
Provide cross-functional administrative and operational support for efficient operations
Skills & Qualifications

Strong customer-first mindset with a passion for helping people succeed
Strong problem-solving ability and attention to detail
Excellent written and verbal communication skills
Basic content creation skills (graphics and short-form videos using tools like Canva)
Preferred Qualifications

Experience or interest in creating help center content, tutorials, or educational materials
Experience or interest in delivering product demos, training, or presentations
Experience or interest in service-based customer success, support, or onboarding
What Success Looks Like

Users feel supported, confident, and satisfied with BAND
Prospective customers clearly understand BAND’s value through effective demos
Support content reduces repetitive inquiries and improves onboarding
Team operational bottlenecks are reduced through proactive support
Other

Job type: Full-time internship
Contract period: 3 months (with potential for internship extension)
Location: Remote (must be based in California)
This position is remote; however, candidates must be currently located in California due to employment requirements.
Pay: $30/hr
Please note: To be eligible, applicants must be currently authorized to work in the United States on a full-time basis (CPT/OPT required for F-1 students). Sponsorship for employment visa status is unavailable.
Equal Employment Opportunity

NAVER U.Hub is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace where all individuals are valued and respected. Naver U.Hub and its affiliated companies are committed to providing an Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.