Account Specialist

Account Specialist
KBX is searching for an Account Specialist to work directly with customers, carriers and across KBX teams to provide exceptional customer service. The successful candidate will have excellent communication, organizational skills and a high degree of initiative to find and drive solutions for our customers.
The role is located in the Green Bay, WI office with hours Monday‑Friday from 7:30 AM to 4:00 PM. The Account Specialist serves as the primary point of contact between KBX Logistics and its customers, coordinating daily shipment activity, managing customer communications and resolving service issues through collaboration with stakeholders. By leveraging transportation systems, performance metrics and continuous improvement practices the team delivers consistent service while meeting cost, quality and productivity objectives.
Responsibilities

Serve as the day‑to‑day point of contact and face of KBX Logistics for assigned customers, working closely with the Account Lead to develop and maintain long‑term relationships with internal and external partners through proactive communication and exceptional service.
Develop an in‑depth understanding of customer expectations and requirements and execute accordingly (award implementation, order entry, acceptance, collecting PODs, accessorial submissions).
Schedule and manage pickup and delivery appointments and handle customer communications related to pickups and deliveries.
Partner with internal teams to reschedule missed appointments and resolve service‑sensitive situations respectfully and effectively.
Monitor and track shipments from order receipt through final delivery and provide clear status updates.
Utilize transportation management systems and all available tools to meet service and cost metrics, improve productivity and eliminate waste.
Analyze trends, processes and KPIs to identify issues and drive continuous improvement.
Collaborate with internal and external teams to implement solutions that positively impact all constituencies.
Maintain accurate account documentation and standard operating procedures and support operational needs by taking on various tasks as required.
Qualifications

Experience working with customers.
Experience using Microsoft Office: Word, Excel, Teams, Outlook.
Preferred Qualifications

Experience in supply chain, logistics or transportation.
Experience using inventory or transportation management systems.
Benefits

Our goal is for each employee and their families to live fulfilling and healthy lives. The benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, accidental death and dismemberment, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline. Benefits may vary by geographic region.
Equal Opportunity Employer

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify.

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