Client Services Manager

Position Summary

The Client Service Manager will partner closely with firm leadership to oversee service delivery, optimize operational workflows, and support the continued growth of the organization. This individual will play a key role in managing client service operations, developing team members, and ensuring consistent execution across all service-related functions.
This is a highly visible leadership role with broad exposure across the business and significant influence on the overall client experience.
Key Responsibilities

Client Service & Operations Oversight
Oversee daily client service operations, ensuring timely and accurate execution of service requests
Manage operational workflows related to account maintenance, money movement, cashiering, document processing, and reporting
Ensure service-related documentation, logs, and records are maintained accurately and consistently
Support custodial and held-away account servicing processes, including coordination with external platforms and providers
Lead, mentor, and support a team of Client Service Associates
Conduct regular coaching conversations, performance reviews, and career development discussions
Assist with onboarding and training of new hires, interns, and developing team members
Manage department scheduling and coverage to ensure service continuity
Process Improvement & Operational Efficiency
Identify opportunities to improve workflows, enhance productivity, and streamline service delivery
Conduct quality assurance reviews and oversee operational remediation efforts when needed
Help establish and monitor operational KPIs and service standards
Maintain an audit-ready environment and ensure adherence to firm procedures and compliance requirements
Client Experience & Collaboration
Serve as a resource for escalated client service requests and operational issues
Partner with advisors and firm leadership to enhance the overall client experience
Collaborate cross-functionally on operational initiatives and service strategy
Promote a client-focused, team-oriented culture aligned with firm values
Qualifications

Bachelor’s degree in Business, Finance, Financial Planning, or related field preferred
5–10+ years of experience within wealth management, financial planning, or investment operations
Prior experience managing or mentoring client service or operations staff preferred
Series 65 preferred but not required

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