Customer Experience Specialist - Aerospace Industry

Customer Experience Specialist - Aerospace Industry
Onsite in Kent, WA
Full-Time, Non-Exempt – Customer Operations & Support
Salary: $21.00 - $31.00/hour, based on experience
Monday - Friday, Day Shift – Overtime May Be Available
Are you a proactive communicator who thrives in a fast-paced, dynamic environment? Do you enjoy solving problems, working across departments, and using systems to drive results? If so, we invite you to join our team as a Customer Experience Specialist.
What You’ll Do

Provide real-time order status updates via email, phone, and reporting tools
Expedite urgent orders and reschedule as needed to meet customer expectations
Collaborate with internal teams to align priorities and resolve issues
Monitor and update jobs in our ERP system (Infor Syteline)
Use Boeing Exostar portals and other customer platforms
Generate and analyze reports using ERP, PowerBI, and Excel
Support Quality Assurance by reporting concerns and promoting process improvements
Handle semi-complex customer situations with professionalism and care
What You Bring

A strong bias for action and sense of urgency
Proficiency in Excel and comfort working across multiple systems
Experience with ERP systems (Infor Syteline preferred)
Excellent written and verbal communication skills
Emotional intelligence and the ability to build trust across diverse teams
Ability to multitask and stay organized under pressure
A collaborative mindset and openness to feedback and growth
Interest in upward mobility and taking on larger roles in the future
Why You’ll Love It Here

Full benefits package including Medical, Dental, Vision, 401(k) match, Profit Sharing, and more
3 weeks paid time off to start + 10 paid holidays
Tuition reimbursement, parental leave, and paid community service day
Onsite health services including access to a massage therapist
A culture that values a bias for action, curiosity, teamwork, and productivity
Apply today at www.hytekfinishes.com/careers and become a key part of a team that values your initiative, insight, and impact.
As an ITAR controlled facility, you must be authorized to work in the U.S. An export license is required for non-US persons.
Because we are in the aerospace industry, you must be able to pass a pre-employment drug test, including marijuana.
Hytek Finishes is an equal opportunity employer. It is Hytek's policy to make all employment decisions without regard to an individual's sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race (including traits historically associated with race, including hair texture and protective hairstyles).

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