Spec 1, Customer Training

A-Line Staffing is now hiring Spec 1, Customer Training in San Antonio, TX. If you are interested in this Spec 1, Customer Training position, please apply to this posting.

Spec 1, Customer Training Compensation

$19.00 per hour

Benefits available

to full-time employees after

90 days

of employment

401(k)

with company match available after

1 year

of service (on eligibility dates)

Spec 1, Customer Training Highlights

Contract assignment

with potential to be hired permanently based upon attendance, performance, and business needs

Schedule:

Monday‑Friday,

7:30 AM – 4:30 PM

On‑site

role: North American Shared Service Center (San Antonio, TX)

Openings:

2

Spec 1, Customer Training Responsibilities

Provide training on handling all forms of customer contact (calls, chat, and email) and deliver individualized feedback to Customer Care associates across the U.S. region

Create and/or deliver entry‑level and advanced training using the

ADDIE instructional methodology

Analyze quality and training data to develop personalized training and coaching plans

Provide QA reporting to supervisors and manager

Identify training gaps from customer escalations and develop coaching/training solutions

Support and update the

Knowledge Management System , job aids (roadmaps), and tools used by the department

Follow all company/department/quality system procedures and policies

Identify best practices, recommend continuous improvements, and participate in

Lean/Six Sigma

or other CI projects

Provide input into associate performance evaluations and help ensure compliance with business/regulatory guidelines

Spec 1, Customer Training Requirements

High School Diploma / GED

Attendance is mandatory for the first 90 days

Ability to train/coaching others with a professional, clear communication style

Comfortable working with performance/quality metrics and reporting

Strong organization skills and ability to maintain/update training materials and documentation

Spec 1, Customer Training Preferred Qualifications

Experience delivering training in a

customer care/call center

environment

Familiarity with

ADDIE

and adult learning principles

Experience supporting QA, coaching plans, and continuous improvement initiatives (Lean/Six Sigma exposure is a plus)

If you think this Spec 1, Customer Training position is a good fit for you, please apply to this posting!

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