Spec 1, Customer Training

Spec 1, Customer Training | San Antonio, Texas, United States [About the Role] Join our team as a Spec 1, Customer Training professional in San Antonio, TX. You'll play a pivotal role in elevating the performance of GBS/QTC associates across the U.S. Region by delivering engaging, data-driven training and coaching in a dynamic, collaborative environment. This contract position offers a competitive pay rate of $19.00/hour with consistent weekday hours (7:30am-4:30pm). [Responsibilities] - Design, develop, and deliver comprehensive training programs (calls, chat, email) using the ADDIE instructional methodology - Provide individualized feedback and coaching to associates at all leadership levels - Conduct statistical analysis to assess quality and training effectiveness - Generate and share QA reports with Supervisors and Management - Analyze customer escalations to identify training gaps and develop targeted coaching solutions - Maintain and enhance the Knowledge Management System, job aids, and departmental tools - Identify and reinforce best practices, driving continuous improvement projects including Lean and Six Sigma initiatives - Provide direct input on associate performance evaluations - Ensure compliance with all regulatory, departmental, and organizational guidelines - Pursue personal and professional growth to sustain subject matter expertise [Required Skills and Experience] - Minimum 5 years' experience in customer training or a related instructional role - Proficiency in ADDIE methodology, QA reporting, and data analysis - Strong knowledge of quality assurance practices and regulatory compliance - Experience with knowledge management systems and job aid development - Excellent communication, coaching, and feedback delivery skills [Preferred Skills] - Familiarity with Lean, Six Sigma, or other continuous improvement methodologies - Experience supporting multi-channel customer service teams - Strong competency in developing advanced training and coaching plans [Benefits] - Competitive hourly pay: $19.00 - Consistent weekday schedule (no weekends) - Opportunity to drive impactful change and professional growth - Collaborative, supportive work environment - Direct involvement in continuous improvement projects [How to Apply] Ready to make a meaningful impact? Submit your resume today to be considered for this rewarding opportunity. :