Program Manager, Volunteer Services; 24hrs/wk, Part Time

Overview

Mount Auburn Hospital is seeking a Part-Time Program Manager, Volunteer Services to work 24 hours per week during the day shift. The role will include three shifts per week with a flexible schedule. This position works in collaboration with the Chief Operating Officer to enhance the patient experience, support hospital staff and departments, and engage the community through a dedicated volunteer program. The organization promotes its WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity. influenza vaccination is required for all staff as a condition of employment.
Job Details

Time Type:

Part time
Work Shift:

Day (United States of America)
FLSA Status:

Exempt
Responsibilities

Develop, execute and evaluate the volunteer program plan in collaboration with the Chief Operating Officer.
Partner with hospital departments and administration on volunteer placements.
Promote the program to internal and external audiences including community-based organizations.
Recruit, onboard and evaluate volunteers.
Recognize volunteers through annual recognition/awards events.
Maintain volunteer database, including years/hours served.
Perform other duties and projects as required within the scope of skill and competency.
Qualifications

Bachelor's degree required.
3-5 years of related experience working with volunteers; 2-3 years supervisory/management experience preferred. Previous healthcare or hospital volunteer experience is also preferred.
Experience in supervision and training is valuable.
Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access) and other web-based applications; ability to produce complex documents and maintain databases.
Commitment to the WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, Equity.
Competencies

Written Communications: ability to communicate complex information in English effectively in writing to staff, management and external customers.
Oral Communications: ability to verbally communicate complex concepts, address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
Knowledge: broad and comprehensive knowledge of theories, concepts, practices and policies and the ability to apply them across functional areas.
Team Work: ability to lead small projects or work groups and foster a collaborative environment; impact on operations across departments.
Customer Service: ability to lead initiatives to meet or exceed service standards.
Physical Demands: sedentary work; occasional lifting up to 10 pounds; mostly sitting with walking/standing as needed.
Equal Opportunity Employer/Veterans/Disabled.

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