Payments-Digital & Design-Product Associate

As a Product Associate in JPMorgan Access, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities

Supports the development of our product strategy and roadmap

Collects and analyzes metrics on product performance to inform decision-making

Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals

Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches

Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value

Manage and document model annotations performing and/or approving model evaluations as needed per AI governance policy.

Assist in maintaining backlog and facilitating discussions as needed across stakeholders to address issues, clarify requirements.

Ensure product launch activities are planned and executed per rollout strategy.

Create, maintain and publish product metrics and reporting

Assist with AI Governance activities as needed

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area

Developing knowledge level of the product development life cycle

Exposure to product life cycle activities including discovery and requirements definition

Emerging knowledge of data analytics and data literacy

Experience in leveraging artificial intelligence technologies to enhance search functionalities and chatbot user experiences. Familiarity with machine learning models and natural language processing techniques is essential.

Experience in working collaboratively with engineering, data science, and UX teams to implement AI-driven solutions. Ability to communicate complex AI concepts to non-technical stakeholders.

Proficient in analyzing data and AI performance metrics to inform decision-making and continuous improvement of search algorithms.

A forward-thinking mindset with a passion for staying abreast of AI advancements and search industry trends, adapting strategies to leverage emerging technologies.

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a high matrixed, complex organization

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