Customer Experience Specialist

Job Description
Are you looking for more than just a job? Want to be part of a team that values purpose, people, and performance equally? The Lyle Group is growing and were searching for a Customer Experience Specialist who believes in delivering legendary service every step of the way.

At The Lyle Group, our mission is simple: Protect families. Build relationships. Give back. Thats why we put just as much focus on our team and community as we do on our customers. We lead with our core values:

Respect for each individual and every situation

Accountability in our actions and follow-through

Trust built through transparency and consistency

Leadership in our field and our community

Excellence in every conversation, quote, and claim

This full-time, in-office role is key to ensuring new and current customers feel supported and confident every time they interact with our agency.

Why Join The Lyle Group?

A workplace that lives its values and prioritizes team culture

Leadership that supports professional growth and listens to your ideas

A growing, community-focused agency making a real impact

Competitive hourly pay + performance bonuses

Retirement matching, PTO, and ongoing training

Benefits

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities
What You'll Do:

Deliver warm, knowledgeable service to customers in person and over the phone

Assist with billing setup, online account access and communication preferences

Help customers enroll in tools like Drivewise and paperless delivery

Follow up with clients needing payment assistance or account support

Manage inbound calls and serve as the welcoming face of our St. Cloud office

Track and update customer interactions in our agency CRM

Represent the agency's mission and values in every customer experience

Requirements
What You Bring to the Team:

Clear, confident communication skills (verbal and written)

High attention to detail and ability to stay organized in a busy environment

Warm, service‑driven mindset with the ability to troubleshoot and support

A proactive attitude you're not just taking calls, you're building relationships

Tech‑savvy and comfortable using modern tools to support customers

Bilingual is a major plus

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