Customer Experience Specialist

We’re looking for a Customer Experience Specialist who brings clarity to complexity and confidence to every customer interaction at our San Carlos California location.
At Pacific Rubber, the smallest details make the biggest difference.
A seal isn’t just a component; it’s trust, performance, and reliability. For more than 40 years,
Pacific Rubber and Packing has been the single‑source solution for engineered seals, custom elastomer and rubber gaskets, and O‑ring products serving the semiconductor, medical, automotive, solar, and consumer electronics industries. Our reputation is built on quality, precision, and long‑term customer relationships.
The Role
As a Customer Experience Specialist, you are central to how customers experience Pacific Rubber and Packing. You’ll be part of the Customer Success team, responsible for managing orders from inquiry through fulfillment while ensuring accuracy, responsiveness, and alignment with customer expectations.
This role requires strong cross‑functional collaboration with Sales, Production Planning, Logistics, and Inventory teams. You’ll use your product knowledge, operational insight, and communication skills to ensure every order is executed correctly and every customer feels supported.
What You’ll Do
Deliver exceptional customer satisfaction by accurately interpreting, reviewing, and processing customer orders
Clarify specifications, quantities, pricing, lead times, and delivery requirements
Proactively communicate with customers and internal stake holders regarding order status and changes
Ensure all order details are complete,accurate, and compliant with internal processes and deadlines
Partner with production planning,logistics, and inventory teams to meet customer commitments
Resolve issues using a professional, solutions‑oriented approach
Build long‑term customer relationships that support retention and new business
Identify opportunities to improve order management processes and the overall customer experience
Support documentation, reporting, and system updates related to customer accounts
Participate in continuous improvement initiatives
Perform other duties as assigned in support of Customer Success and operational objectives
What You Bring
Required Qualifications
Strong decision‑making skills and independent judgment
Proven success in customer service and order management
Ability to manage multiple priorities in a fast‑paced environment
Professional handling of customer challenges
Proficiencywith Microsoft Office and ERP systems
Excellent written and verbal communication skills in English
Preferred Qualifications
Solutions‑oriented mindset with strong problem‑solving ability
Experience managing high product complexity and transaction volume
Team‑focused approach with integrity and strong interpersonal skills
Experience in Semiconductor, Sustainable Energy, Biotech, or Medical Manufacturing industries
Experience & Education
3–5 years of related experience in customer service, order management, or customer success
Experience working cross‑functionally in a process‑driven environment
Associate degree in Business Administration, Accounting, Marketing, or related field (or equivalent experience)
Bachelor’s degree preferred
What We Offer
Hourly pay range: $30.00–$34.00 (based on skills, experience, and business needs)
Medical, dental, and vision insurance
401(k) with company matching
9 paid holidays plus paid time off
Work-Life Balance Employee Assistance Program (EAP)
Stable, full‑time employment in a safety‑focused, process‑driven environment
At Pacific Rubber, customer experience is engineered intentionally, thoughtfully, and together.
If you’re detail‑driven, customer‑focused, and want to work somewhere your expertise truly matters, we’d love to meet you. Apply today and help seal what matters most.
Compliance Notice
This position is at‑will, meaning either you or Pacific Rubber & Packing may end employment at any time, with or without cause or notice, consistent with applicable law.
Pacific Rubber & Packing is an Equal Opportunity Employer and does not discriminate based on any protected characteristic under federal, California, or Oregon law. Applicants must be able to perform the essential functions of the role, with or without reasonable accommodation, in accordance with the ADA, FEHA, and Oregon law. Reasonable accommodations are available upon request.
Privacy Notice: We collect personal information (such as contact details, employment and education history, and other information provided during the application process) solely to evaluate candidates, conduct lawful background checks, and meet legal obligations. Information is handled in accordance with applicable privacy laws, including the CCPA/CPRA and Oregon Consumer Privacy Act.
We do not sell or share your personal information. For details on categories of data collected, purposes, retention, and your rights (including access, correction, deletion, and limiting use of sensitive data), please review our full Applicant Privacy Notice at https://pacificrubber.com/web-policies/