National Account Director

Job Description
The National Account Director serves as the strategic leader and single point of contact for one of Aramark’s premier national clients, driving performance, growth, and partnership excellence across every facet of the account. This role blends strategic vision with operational precision, ensuring that client objectives are not only met but consistently exceeded.

As the primary steward of the client relationship, the National Account Director shapes strategy, leads cross‑functional collaboration, and champions continuous improvement to deliver measurable business outcomes. This is a high‑impact, high‑visibility position that demands strong business acumen, consultative leadership, and a relentless focus on client satisfaction, profitability, and long‑term partnership success.

We are currently looking to identify a National Account Director who manages coast‑to‑coast business, with preference to those who live in Seattle, Texas, and Florida.

Compensation and Benefits
COMPENSATION:

The salary range for this position is $120,000 to $150,000.

BENEFITS:

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.

Job Responsibilities

Acts as the national‑level, single point of contact and provides strategic program oversight for a portfolio of National Account client(s)

Oversee the day‑to‑day activities of the account to ensure all service level objectives are achieved

Establish, measure, and ensure improvement against the client’s KPIs

Meet and exceed fiscal year planned portfolio objectives, including overall revenue growth, base business growth, gross profit margin, profitability, and client retention

Manage client contract(s) according to requirements and execute on extensions in alignment with the fiscal year retention plan

Execute on portfolio price increase plans in alignment with client contractual terms

Support the Billing & Collections team through the completion of monthly pricing audits, and as required, to ensure attainment of AR objectives for the client portfolio.

Execute on monthly, quarterly, and semi‑annual client meetings and business reviews as required – includes preparation of presentation materials and relevant data reporting, as well as travel and delivery of in‑person client presentations.

Support the National Account Sales team in rollout/implementation activities for newly sold clients who will be added to the assigned managed portfolio.

Responsible for the implementation of client program upgrades

Lead RFP retention efforts for clients within the managed portfolio in partnership with the National Account Sales team

Partner with Aramark xLOB leaders to support account management, growth, and retention efforts for clients in the portfolio who utilize multiple Aramark service lines

Actively coordinate introductions and meetings between Aramark leadership and client leadership within the managed portfolio to facilitate deeper, long‑term partnerships

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Bachelor’s Degree required.

Minimum of 8 years successful B2B sales and/or account management experience

Superior business acumen and the ability to manage high‑profile, strategic accounts

Major (National) Account management experience required

Ability to lead and collaborate with Account Manager(s) assigned to support account relationships in your portfolio for which you are the primary owner

Thorough understanding of financial information relating to profit & loss, sales, capital expenses, and other operating issues

Track record of plan attainment required

Ability to balance client needs and goals with internal objectives

Diverse skillset and ability to manage multiple initiatives concurrently with precision and efficiency

Understanding of a matrix organization and how to work cross‑functionally to achieve objectives

Experience in analyzing markets and customer needs to develop innovative strategies leading to increased sales

Problem solver – proven ability to identify and resolve operational issues

Thorough knowledge of the company’s entire product line

Strong written and verbal communication skills

Strong presentation development and delivery skills

EEO and Equal Opportunity
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Aramark believes that every employee should enjoy equal employment opportunity and is free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.

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