Exhibitor Services Specialist - Internal

The Exhibitor Services Specialist i is an entry‑level role responsible for providing frontline support to exhibitors throughout the event lifecycle, with a primary focus on pre‑show preparation and remote support during live events. This role builds foundational knowledge of Exhibitor Services systems, processes, and service standards while delivering accurate, timely, and professional customer support through multiple communication channels.

Responsibilities And Essential Job Duties

Respond to exhibitor inquiries via phone, email, and chat with professionalism and accuracy

Enter and update exhibitor orders, payments, and account information in company systems

Learn and follow standard operating procedures (SOPs), service guidelines, and compliance requirements

Interpret exhibitor manuals, order forms, and event documentation to assist customers

Provide remote support to on‑site teams during active events as assigned

Assist with basic freight, payment, and order verification questions

Support post‑event closure activities, including documentation and follow‑up, in coordination with Business Operations

Participate in required training and development activities

Perform other related duties as assigned

Requirements

1‑3 years of customer service experience, preferably in trade shows, events, or logistics

Strong verbal and written communication skills; capable of translating complex information clearly

Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred

Exceptional organizational and time management abilities, especially in high‑pressure environments

Demonstrated ability to resolve problems independently and with empathy

Perform the department's internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled

Comfortable with travel requirements (30% and above) and extended work hours during events

Position requires overtime, including evenings, weekends and holidays

High School Diploma required; college coursework or degree preferred

Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork

Act as a responsible ESOP owner by making decisions that benefit the client and company daily

Provide exceptional internal and external customer service in accordance with Shepard's Blue Diamond Customer Service Program

Benefits

Medical

Dental

Vision

Life and Disability Insurance

401 (k)

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