Customer Onboarding Specialist

As an Onboarding Specialist focused on GCPay, your construction experience, industry knowledge, and strong software expertise will help customers successfully implement and adopt GCPay within their organizations. You will analyze existing invoicing, compliance, and payment workflows and guide customers in transforming these processes using GCPay. You will play a critical role in helping customers scale standardized pay application and compliance processes across their portfolio. You will also collaborate closely with internal product and account teams, sharing feedback from real-world implementations and staying aligned with product enhancements and roadmap updates. **Responsibilities** Configure customer environments including billing structures, approval workflows, compliance requirements, and user permissions Deliver role-based training for project accountants, project managers, subcontractors, and executives Partner with internal teams to ensure a seamless customer experience **Minimum Qualifications** 3+ years of experience in the construction or AEC industry, with exposure to accounting, project management, or subcontractor billing processes Experience with subcontractor pay applications, lien waivers, and compliance tracking Strong communication and training skills, with the ability to explain technical concepts clearly Ability to manage multiple customer engagements and priorities simultaneously Experience with construction financial or project management systems (e.g., ERP systems like Sage, CMiC, Viewpoint, etc.) **The Ideal Candidate** You have experience in construction accounting, project accounting, or project management, particularly with subcontractor billing and compliance workflows
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