JEWELRY/ASST MANAGER

Position Summary
Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating the sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Desired Previous Job Experience

Knowledge of Fred Meyer Jewelers policies and procedures

Management experience

Proficiency with Microsoft Outlook, First Place, Act, and Intranet

Experience directing or participating on project teams

Minimum Position Qualifications/Education

High school diploma or GED plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or a combination of relevant education and experience

Minimum 18 years of age

Ability to pass a drug test

Maintain confidentiality

Accuracy and attention to detail

Ability to organize and prioritize tasks and projects

Complete Diamond Council of America (DCA) courses within a year from hire date

Essential Job Functions

Model Customer 1st behavior; deliver and encourage other associates to provide excellent customer service

Maintain profitability of location through sales and proper shrink and expense control

Achieve personal sales targets by turning every customer’s life‑meaningful moment into a celebration with a fine‑jewelry experience that is approachable, special and lasting

Support the store manager in training and development of sales professionals; follow up on initial onboarding training of new team members

Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)

Foster lifelong emotional connections with customers through clienteling

Support the coordination of the operations functions

Display merchandise and promotional materials in accordance with corporate merchandising plans

Advise customers on the quality, cuts, and/or value of jewelry and gems and assist in selecting mounts and/or settings for gems

Provide product knowledge, features and benefits to customers when presenting merchandise

Estimate repairs and inspect/clean customer jewelry

Perform watch battery replacements and band adjustments

Suggest designs for custom jewelry

Follow receiving and processing procedures

Maintain overstock/understock conditions to retain ordering system integrity

Maintain daily/weekly sales and take appropriate action

Respond to customer comments/complaints

Complete customer incident and associate incident/accident report forms

Participate in inventory process

Complete case counts

Assist with and process time and attendance

Develop staff scheduling and enter weekly work schedule for associates

Assist with special maintenance arrangements for location

Maintain flexibility to work any shift, including holidays and overtime

Travel to other store locations to provide back‑up coverage on an occasional basis

Must be able to perform the essential functions of this position with or without reasonable accommodation

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