Marketing Assistant Manager (E-commerce, Bilingual Chinese Required)

Overview

Synear Foods USA is a subsidiary of Synear Food Holdings, one of the largest and most established frozen food manufacturers in China. Synear focuses on delivering authentic, convenient, and high-quality frozen food products for North American consumers. Our product portfolio includes dumplings, buns, dim sum, and other ready-to-eat favorites crafted with carefully selected ingredients and strict quality standards. Synear is an at-will, equal opportunity employer. We consider applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age (40 or over), disability, genetic information, veteran status, or any other legally protected status under local, state, or federal law.
Job Type:

Fully onsite, 5 days a week, Monday - Friday
Location:

Chatsworth, CA 91311

Responsibilities

Lead the setup and growth of Synear’s D2C and e-commerce channels, including storefront creation, product listings, and optimization.

Manage day-to-day e-commerce operations, including pricing, promotions, and inventory coordination.

Analyze sales performance, conversion rates, and customer behavior to drive revenue growth.

Support cost estimation and margin analysis, including product pricing, shipping costs, and platform fees.

Collaborate with internal teams to establish in-house logistics workflows, including order fulfillment, warehousing, and shipping processes.

Assist in developing and executing integrated marketing plans across digital, e-commerce, events, and in-store channels.

Support traffic generation strategies for D2C channels (paid ads, social media, influencer collaborations, etc.).

Oversee event planning and execution for trade shows and promotional activations.

Supervise and support junior marketing staff or interns as needed.

Partner with Sales to support key account promotions and omnichannel campaigns.

Monitor customer feedback, reviews, and engagement metrics to improve product positioning and user experience.

Coordinate logistics for marketing and e-commerce activities, including product shipments, inventory, and vendor management.

Work closely with internal teams or vendors to ensure smooth warehousing, fulfillment, and delivery.

Maintain marketing budgets, e-commerce cost tracking, and campaign performance reports.

Qualifications

Bachelor's degree in Business, Marketing preferred

Strong communication skills, bilingual in English and Mandarin required

At least 5 years of E-commerce experience; food industry preferred

Hands-on experience with D2C or e-commerce operations, preferably building or managing online stores

Strong understanding of e-commerce sales, pricing strategy, and cost structure (COGS, shipping, platform fees, margins)

Familiarity with logistics, warehousing, and fulfillment processes

Experience with platforms such as Shopify, Instacart, or similar is preferred

Detail-oriented with strong analytical and problem-solving skills

Ability and willingness to travel throughout assigned sales territory domestically and/or internationally as needed

Valid driver’s license and clean driving record

Proficient in Google Apps, MS Office Suite, etc.

Compensation
$100,000–$120,000 annual base salary, plus up to 20% performance bonus, depending on experience and qualifications.

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