UX Designer, ADX Last Mile Delivery Design

We're looking for an experienced UX Designer to join Amazon's Last Mile delivery organization, where we design the experiences that get millions of packages into customers' hands every single day. Amazon has built one of the most ambitious logistics networks on the planet, and you'll be at the center of it, shaping the tools and interfaces that keep that promise of fast, reliable delivery running smoothly. You'll design experiences in support of our Delivery Service Partners (DSPs), the independent business owners and their drivers who represent Amazon in communities across the globe. Your work will power operational excellence at massive scale, helping delivery partners monitor health, identify risks early, and take action when things go wrong, so customers around the world get what they ordered, when they expect it. action when things go wrong.

Key job responsibilities

- Design end-to-end experiences for performance dashboards, scorecards, and business health tools used by DSP owners and Amazon operations teams

- Create intuitive interfaces for incident management workflows, helping users identify, triage, and resolve operational issues quickly

- Synthesize qualitative and quantitative data (user research, analytics, operational metrics) to inform design decisions

- Partner closely with Product Managers, Software Engineers, and Business Intelligence teams to deliver solutions that balance user needs with technical constraints

- Write clear design specifications for engineering, documenting interaction patterns, states, and edge cases

- Work within and contribute to existing design patterns and component libraries (Meridian design system)

- Present and critique work in team and cross-team design reviews

- Collaborate with UX Researchers to plan and conduct usability studies, translating findings into actionable design improvements

- Improve design processes, templates, or documentation that help the team move faster

BASIC QUALIFICATIONS

- 3+ years of design experience

- 3+ years of delivering design solutions as a UX designer or interaction designer experience

- Have an available online portfolio

PREFERRED QUALIFICATIONS

- 2+ years of mass-market consumer web / mobile products experience

- Experience working in a collaborative team and working directly with developers for implementation of designs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 117,800.00 - 160,000.00 USD annually