Program Manager, Consumer Insights

A financial services organization is building its Consumer Insights function from the ground up — and this role will help shape it.

We’re looking for a Program Manager who can own research end-to-end: intake, execution, vendor management, and turning insights into real business action.

This is a strong fit for someone who enjoys both strategy and execution and wants visibility across Marketing, Product, Sales, and Service.

What You’ll Own

Manage intake, prioritization, timelines, and governance

Partner with vendors and oversee research operations

Translate findings into clear, actionable recommendations

Help build the processes and frameworks behind the insights function

Drive adoption and activation of insights across the business

What We’re Looking For

5+ years in Consumer Insights, Market Research, CX, or related areas

Experience managing research programs from scoping through delivery

Strong stakeholder communication and storytelling skills

Comfortable operating in ambiguity and helping build structure

Hands‑on mindset with both strategic and operational strength

Nice to Have

Qualtrics or similar survey platforms

Vendor-side or agency partnership experience

Ideal for someone who likes building, influencing cross-functional teams, and making research matter.

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