Inside Sales Manager

Overview
MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities
Summary

The Inside Sales Manager will be focused on building and maintaining a highly motivated and results-oriented team representing our clients. This position will work to help create an inside sales culture, increase metrics, brand awareness and market share. This position will work closely with the Program Manager and Client stakeholders to drive results and to ensure customer satisfaction.

Essential Job Functions:

Develop and implement sales plans for assigned territories and programs

Monitor, manage, coach, and support employees in an inside sales environment

Ensure client service levels are met on a consistent basis

Report daily/weekly/monthly/quarterly on sales and operations metrics

Motivate the team to meet and exceed program metrics, goals, objectives, and sales commitments

Develop and implement required processes to drive performance

Coach and develop employees formally and informally to deliver highest level of performance

Evaluate and make decisions about employee performance and provide timely, appropriate feedback utilizing progressive discipline process as needed

Address and rectify employee related problems
eeds in support of program initiatives

Leverage all available process and technology to enhance productivity and results

Utilize CRM (Customer Relationship Management) and other Sales Enablement technologies to manage and report on team performance, sales funnel, and forecasting

Qualifications
Required Knowledge, Skills, and Abilities:

Demonstrated leadership, motivational, coaching, and influencing skills

Proven experience developing & implementing strategic and tactical plans while delivering positive results

Highly developed operational and process skills

Knowledge of MicroSoft Office & internet applications

Excellent written, oral and presentation skills

Adaptable and flexible in a fast-paced, rapidly changing environment

Proven ability to analyze and improve work processes for efficiency

Job Requirements:

Bachelor's degree or min. two years applicable work experience preferred

2+ years’ experience managing a sales team within a fast-paced sales environment

In-office workdays are required; there will be day(s) designated for working remotely based on schedule assigned

Additional Information
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

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