About LakeHouse Senior Living
LakeHouse Senior Living operates care and lifestyle‑focused Independent Living, Assisted Living and Memory Care communities across five states, serving thousands of residents and families. Guided by our Pillars of Excellence, LakeHouse fosters a culture of connection, authenticity, and purpose where residents feel at home and Team Members feel inspired to learn, grow, and lead. As part of one of the largest senior‑living families in the United States, LakeHouse communities have earned Great Place to Work certifications from 2022–2026.
Position Summary
The Director of Sales (DOS) manages the sales operations of the community. The focus of the DOS is connecting with prospective residents through multi‑communication platforms to inspire them to move into the community. The DOS connects with new and existing inquiries to convert these leads to move‑ins in order to achieve occupancy targets. The DOS uses industry trends and knowledge of local competitors to create successful sales tactics. Success is measured through sales conversions, revenue optimization, move‑ins, and average daily occupancy.
Responsibilities
Sales
- Interacts with all leads provided through multiple channels including advertising, public relations, referral, or personal contact and converts those leads into residents of the community using professional selling skills and our sales process.
- Builds customer‑focused relationships by advancing the lead through the sales process and gaining customer commitment.
- Executes all facets of the Sales Playbook (Sales System) including proper discovery, overcoming objections, and closing techniques to achieve budgeted occupancy and net revenue.
- Manages the sales tracking reports and provides daily updates and conveys all activities to the Executive Director.
- Conducts weekly strategy and advisory meetings with the Executive Director.
- Communicates sales results to key stakeholders at least one week.
- Consistently conducts on‑site walk‑throughs of the community to ensure the tour path and model rooms are ready for the company.
- Plans and executes local sales events to generate and convert leads.
- Pulls management reports on sales activities, leads, move‑ins, conversions, and critical success factors.
- Tracks leads, keeping accurate records of all leads and prospects and all sales activities using a CRM.
- Collaborates with the Executive Director and marketing teams in developing marketing tactics to achieve lead goals.
Market Conditions
- Conducts quarterly competitive market research, including established communities and new/upcoming communities, product ranking and analysis, and accurately reports data into the competitive market analysis tool.
- Prepares general market analysis and develops methodologies for tracking prospective residents and referral sources.
- Identifies competitive opportunities and threats and presents strategic alternatives to the Executive Director and Regional Sales Leadership.
- Demonstrates a strong understanding of the senior‑living industry and local market conditions.
Revenue Optimization
- Strives to meet predetermined monthly sales goals.
- Determines which revenue drivers to utilize, including pricing, incentives, inventory management, to optimize net revenue and achieve budget.
- Uses selling skills with prospective residents to achieve everyday matters revenue optimization.
- Analyzes and interprets sales metrics to make recommendations on business operations to improve community NOI.
- Provides expert advice to both prospective residents and internal and external business partners.
External Business Development
- Identifies and develops an effective network of non‑paid referral sources to generate leads and move‑ins.
- Plans and executes monthly presentations to professional referral sources.
- Leads monthly referral development meetings with the Executive Director and appropriate executive team members to expand the referral network.
- Properly documents all networking and professional referral sources in the CRM.
Resident Move‑In Process
- Reviews and facilitates the Move‑In Packet with the resident and/or family.
- Facilitates and coordinates the Resident Assessment with the clinical team.
- Oversees and manages the move‑in process to ensure a smooth transition into the community.
- Ensures all state‑mandated paperwork and forms are completed on or before the move‑in date by the family and/or resident.
- Coordinates with the Executive Director, Board of Management and Director of Human Resources the resident’s administrative files to ensure they are fully prepared according to state‑specific regulatory requirements, enabling lease signing on the scheduled date without delays.
Leadership and Development
- Keeps abreast of professional development in the field by reading, attending conferences and training sessions.
- Always acts professionally and honestly in the representation of the community’s concept of senior living.
- Actively participates in all community leadership meetings and functions.
- Other duties as assigned.
Qualifications
- Bachelor’s degree in marketing, business, public relations, or related field preferred.
- Two years in marketing/sales in a senior‑living setting preferred.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Experience working with sales CRM systems, tracking leads and sales activities.
Commission Summary
LakeHouse Senior Living is a performance‑driven organization, and the Director of Sales role is designed for a sales leader who thrives in a results‑based environment. This role rewards strategic thinking, strong leadership, and consistent census growth.
Base Compensation
A competitive base salary that provides stability while you lead the sales strategy, develop your team, and drive occupancy across the community.
Incentive & Commission Structure
This is a true pay‑for‑performance role. Commission and bonus opportunities are uncapped, allowing Directors of Sales to significantly increase earnings through strong sales execution, team performance, and sustained occupancy growth.
Total Earning Potential
High‑performing Directors of Sales regularly achieve more than $80,000 in total annual compensation, with the opportunity to exceed this range based on results and consistency.
Ideal Candidate Profile
We’re seeking a driven sales leader who is competitive, goal‑oriented, and motivated by results. The ideal candidate takes ownership of performance, leads with accountability, and is energized by the opportunity to maximize earnings through success.
Benefits
Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match, Employee Assistance Program and accident insurance policies.
Thank you for your interest in LakeHouse Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.
No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances.
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JOB CODE:
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