WTD & ATD Studio Booking and Scheduling Assistant

Booking Assistant

Assist in booking and scheduling recording facilities for students and faculty.
Essential duties and responsibilities include:
Scheduling studio and suite reservations for students and faculty.
Guiding WTD and ATD students through the process of booking projects, recording sessions, and practice time.
Assisting students in person at the booking window and answering questions related to booking procedures and recording curriculum.
Providing comprehensive training on all procedures, protocols, and responsibilities.
Evening and weekend availability required.
Work at least 3 shifts (6 hours a week) and up to 20 hours total.
Reliably cover scheduled shifts and communicate conflicts promptly.
Required skills and knowledge:
Computer savvy.
Skilled in Microsoft Office.
Exceptional attention to detail.
Strong organizational and time-management skills.
Good phone etiquette.
Ability to remain calm and professional in fast-paced or high-pressure environments.
Problem-solving and conflict-resolution skills.
Ability to work both independently and collaboratively.
Strong customer service mindset.
Reliability and punctuality.
Ability to learn new systems and procedures quickly.
Professional written communication.
Possess a positive attitude.
Students who are just beginning their journey at Berklee, ideally those in their 4th or 5th semester or lower.
Preferred skills and knowledge:
Experience using booking or scheduling software.
Familiarity with studio operations, academic environments, or media production workflows.
Ability to de-escalate or calmly manage high-traffic periods at the booking window.
Experience providing customer service in a fast-paced environment.
Strong written communication for email confirmations and documentation.
Comfort interpreting and explaining institutional policies to students, faculty, and staff.
Ability to troubleshoot minor issues or direct inquiries to the correct department.
Bilingual communication skills (if applicable).
Proactive mindset with the ability to anticipate scheduling conflicts before they occur.
Familiarity with FERPA guidelines or handling confidential student information.
Basic knowledge of studio or equipment terminology.
Expected hours per week: 6-20 hours per week.
Expected dates and times of shifts: Monday through Sunday, 10am-8pm.
Hourly rate: $16.45.
Hiring manager: Miranda Fontana.