Audio Visual Support Specialist Job at ACL Digital in Dallas

Position Type: Contract role with potential extensions(3 months to begin with)

Pay rate: $31.64/hour on W2

DESCRIPTION
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Audio Visual Responsibilities of an On-Site Technician

Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.

Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.

Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls

Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site Technician

Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site

Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.

ServiceNow ticket management; prioritizing tickets and awareness of SLAs

Supporting Microsoft Windows and MAC operating systems

Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365

Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process

Printer support (installation, configuration, relocation, and troubleshooting)

Event and Meeting Support (may occur on-site or off-site)

Occasional travel may be required to support other EY locations, client engagement sites, or off-site events

Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)

Occasional after-hour support may be required

Interpersonal skills an On-site technician should have

Excellent communication skills

Great team mentality

Self-motivated, organized, detail oriented, ability to multi-task

Desire to learn and build a career as unique as you are

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