Ticket Sales Account Representative

Ticket Sales Account Representative

The Ticket Sales Account Representative is responsible for planning, organizing, and executing ticket sales for Villanova Athletics ticketed sports (Football, Men's Basketball, Women's Basketball, and Men's Lacrosse) with an emphasis on season tickets, premium experiences, group tickets, and single-game tickets. This position is an integral part of our revenue-generating efforts by developing strong account relationships through scheduled and strategic touchpoints, identifying opportunities to up-sell/cross-sell to our current client base, and contacting leads for new ticket sales through outbound sales efforts. All duties must be performed in accordance with University, Conference and NCAA rules and regulations.
Duties and Responsibilities: Renewals/New Ticket Sales Efforts Renews current full and partial season ticket buyers through phone and e-mail communication. Provides excellent customer service to existing ticket account holders. Maintains a daily/weekly outbound call volume for new ticket sales efforts. Creatively prospects for new business opportunities that will grow Villanova's season ticket and group client base. Attains individual and departmental sales goals set by management. Attends Games and Promotional Events Works select home Football, Men's Basketball, Women's Basketball, and Men's Lacrosse home games to facilitate group experiences and/or promote upcoming games/ticket packages. Represents Villanova Athletics at networking, promotional, and community events with the purpose of growing contact leads for ticket sales purposes. Other Performs other duties and assist with projects as assigned.
Minimum Qualifications: Formal Education Bachelor's degree is required, preferably in marketing, sales, sports management, or a related field. Work Experience A minimum of two (2) years of sales experiences

preferably in professional/college sports, specifically related to season ticket sales, group sales, premium sales, or customer service/retention. Work Skills (e.g., written and verbal communication skills) Excellent communication and presentation skills. Collaborative team player with the ability to work effectively with staff and campus partners. Excellent customer service and problem-solving skills. Ability to work evenings, weekends, and holidays in support of Athletics events Professional and detail oriented. Specific Job Knowledge Familiarity with NCAA, BIG EAST, Patriot League, CAA, and MAAC conference rules and University policies. Equipment Knowledge Knowledge of ticketing software programs such as Paciolan. Other Interest in and knowledge of Villanova and its athletic programs.
Preferred Qualifications: Work Experience Interest in and knowledge of Villanova Athletics and its programs.
Physical Requirements and/or Unusual Work Hours: Working Conditions: Working conditions are normal for an office environment. Professional work environment. Night, weekend, and holiday hours may be required in support of Athletics events.