Director, Sales | Country Inn & Suites, Brookfield

Job Category : Sales & Marketing

Requisition Number : DIREC

Posted: May 12, 2026
Full‑Time
On‑site

Location

Country Inn Brookfield
Country Inn & Suites by Carlson, Milwaukee West | CSM Lodging Services
1250 S Moorland Road, Brookfield, WI 53005, USA

Responsibilities

Develops, implements, and maintains a comprehensive business plan that defines hotel sales objectives and supports financial goals.
Accountable for aggressively pursuing business revenue goals and achieving established Personal Performance Expectations for self and team.
Responsible for soliciting transient, group, and extended stay group demand generators to capitalize on revenue opportunities.
Proactively positions and markets the hotel by effective revenue/yield management to achieve maximum hotel profit.
Uses expertise to advise and implement changes to sales and marketing efforts based on sales and guest comments.
Responsible for management of sales, marketing, and catering (if applicable) expenses to maximize hotel profitability and increase return on investment.
Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
Follows CSM procurement guidelines and applies good business judgment.
Responsible for preparation and management of the department budget.
Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
Responsible for interviewing, hiring, coaching, discipline, and development of sales employees.
Evaluates staff performance and takes appropriate corrective action as needed to hold sales employees accountable.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Accountable for guest satisfaction by developing and maintaining long‑term value‑based client relationships.
Ensures effective communication of client needs from sales to appropriate operational departments.
Resolves complaints and concerns in a courteous and friendly manner, focusing on service recovery when applicable.
Works side by side with sales staff to train and model appropriate guest service standards.
Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data.
Ensures integrity of sales data by documenting information in Delphi on a daily basis.
Responsible for ongoing training of all sales employees and ensuring training records are maintained.
Analyzes quality issues, identifies training needs and ensures implementation to improve results.
Utilizes available resources and adheres to CSM training policies.
Ensures all CSM, brand, and department specific training requirements are met.

Competencies & Skills

3+ years of sales experience. Minimum 1 year managing direct reports preferred.
Detail oriented with strong communication skills at all levels inside and outside the organization.
Problem‑solving ability with employees and guests.
Ability to manage multiple priorities in a fast‑paced environment.
Valid driver’s license.

Education & Experience

High school diploma or GED required.
College degree or equivalent experience preferred.
Professional membership and community involvement desired.
Delphi experience also desired.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Director of Sales
Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Focus on achievement of hotel financial goals / budget targets. Ensures compliance with and completion of all daily operational procedures by the Sales department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Sales team is informed as well. Be knowledgeable and understanding of current customers and accounts, particularly those corporations, agencies, associations, tour operations, sports teams, and other groups or organizations who purchase hotel services. Determine and implement what additional business or market segments the hotel should pursue. Establish special packages or programs to boost occupancy during slow periods, and creating advertising through newspaper, direct mail, billboards, etc. in support of these programs. Attend trade shows, chamber of commerce or civic events, and other local organizations in support of hotel sales. Ensures communication with General Manager, all other Department Managers, and staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains Sales Department's annual budget. Other duties as assigned.
Responsibilities

The Director of Sales will be responsible for strategically soliciting and developing new accounts and successfully promoting the property. The Director of Sales is responsible for generating top line revenue and the management of all aspects of the Sales Department.
Qualifications

Minimum 5 years progressive experience in sales, preferably in the hospitality industry. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business preferred. Bilingual English/Spanish a plus. Familiarity with the local economy and market conditions. Working knowledge of hotel operations. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to prepare budgets and ensure cost controls. Familiarity with Sales and Marketing tools. Knowledge of organizing set up requirements from information on B.E.O.'s. Knowledge of local activities and attractions appropriate for clientele.
Job Info

Job Identification 235781
Locations 305 E Monument Ave, Dayton, OH, 45402, US
Full Time or Part Time Full-Time
Brands Fairfield Inn & Suites
Job Category Sales
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Join the Grant Street Inn and The J Hotel, Strand Hospitality managed hotels!

We offer many competitive benefits for our valued employees!

Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. Associates also receive a life insurance policy, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more!

Job Summary

The Sales Coordinator supports the Sales Department and reports to the General Manager.

The coordinator will provide administrative and project support which may include completing contracts, corresponding with clients, and assisting with setting up meeting spaces for group functions. The coordinator executes special projects with the guidance of management.

Duties and Responsibilities

The Sales Coordinator's responsibilities include, but are not limited to:

1. Supports the Sales Department administratively including correspondence,

preparing reports, and assisting with reservations.

2. Provide telephone and message support for the department and responds to inquiries in a timely, clear, and pleasant manner.

3. Exercise decision making skills to direct requests both internal and external.

4. Maintain guest profiles, contacts and additional necessary records used in the Sales Department.

5. Assist with the preparation of contracts, proposals and addendums and track the completion status.

6. Act as liaison between Sales and clients in the absence of the Area Director of Sales.

7. Take booking inquiry information via phone and prepare proper paperwork.

8. Handle reservations for VIP guests and clients.

9. Ensure that all arrangements, including upgrades and amenities are handled properly.

10. Coordinate with other departments through verbal and written instructions.

11. Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.

12. Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.

13. Order office supplies and collateral inventory for Sales Department.

14. On a weekly basis prepares detailed and quality Group Resumes and Banquet Event Orders internally distributes to all necessary departments in an effort to proactively and appropriately convey pertinent group information to the team.

15. Additional projects as assigned.

Requirements

• Minimum of High School Diploma or GED

• Associates or Bachelor's degree in related field preferred

• Prior experience in Hotel Guest Services or Hotel Sales required

• Hotel brand experience preferred

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RE S PECTFUL

ADAP T IVE

SE R VICE

ACCOUNT A BLE

U N IFIED

DE D ICATED

Sales Coordinator Core Competencies

• Initiative

• Attention to Detail

• Industry Awareness

• Time Management

• Building Relationships

Work Environment

• Frequent sitting, standing, walking as well as bending forward and trunk rotation while sitting and standing

• Vision - must have the ability to adjust focus as well as frequent use of close, peripheral and depth/distance vision

• Hands/Fingers - frequent typing and use of fine motor skills

• Occasional squatting, stair climbing and reach both above and below shoulders

• Occasional lifting and carrying up to 15 lbs.

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

This is not an employment contract.
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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Location 418 Grant Street, Dunedin, FL, 34698, United States
Base Pay $18.00 - $20.00 / Hour
Job Category Sales
Employee Type Part Time-Non-Exempt

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Location 418 Grant Street, Dunedin, FL, 34698, United States
Base Pay $18.00 - $20.00 / Hour
Job Category Sales
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