Account Support Specialist

At National Cart, we're more than a workplace-we're a family that values your dedication, supports your growth, and celebrates your life's moments, big and small.

NCC is looking for an

Account Support Specialist.

This role is responsible for customer and sales support at NCC

100%

in-office . They work directly with Regional Sales Managers and customers to ensure timely delivery of product, resolution to issues that arise and consistent customer care.

Requirements & Qualifications:

Able to easily build customer rapport and understand both internal and external customer needs.

Professional phone skills.

Superior written and oral communication skills.

Advanced computer skills in Microsoft Office; Advanced Excel experience preferred.

Experience with high-volume data entry, CRM preferred.

Ethical conduct with customer interaction is a must.

Decision-making, analytical problem resolution, and creative thinking skills.

Positive attitude.

Skills & Behaviors:

Excellent organizational skills; fosters cross functional team chemistry.

Works well under time constraints.

Able to multi-task.

Very strong interpersonal and communication skills.

Analytical and mechanically inclined, solution-based thinking to problem solving.

Ability to be a team player and willingness to assist in all company opportunities.

Principle Job Duties:

Cooperating with Regional Sales Managers to ensure complete customer satisfaction.

Customer retention and expanding customer growth opportunities.

Supports regional sales operational objectives by communicating customer information; reporting and implementing production quality, and customer service standards; resolving problems; identifying trends.

Maintains and expands customer base by working with VP of Sales and Regional Sales Managers building and maintaining rapport with key customers, identifying new customer opportunities.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal network; and sharing new ideas with your team.

Handling cancellations or changes in sales order and communicating the changes with the related departments.

Coordinating status on orders from plant departments in ensuring the delivery commitment to customers is met.

Maintaining customer reporting activities.

Creating and delivering qualified leads to National Sales Managers.

Build quotes and write orders.

The role requires the ability to:

Sit for a minimum of 8 hours with limited breaks

Stoop, twist, bend and work overhead as necessary

Demonstrate manual dexterity

Operate computer extensively on a daily basis

This description contains primary duties and does not necessarily reflect all responsibilities and duties for this particular position.

At National Cart Company (NCC), we believe in

dignity, integrity, growth, and curiosity

-values that shape our culture and drive our success. Our motto,

Built to Win , isn't just words to us; it's how we approach every task and challenge. While we can teach you technical skills, we know that embracing these values is what truly makes a difference.

As an

essential business , we manufacture industrial metal products used by Fortune 500 companies-think grocery stocking carts, distribution center carts, and cart corrals. Your work here will have a direct impact on products that millions of people rely on every day.

Associate Benefits at National Cart Company: Supporting Our Work Family

At National Cart Company, a proud family-owned business, we treat our employees like family, offering benefits designed to support your well-being, growth, and work-life balance. National Cart Company is proud to offer the following benefits:

Weekly Pay : Enjoy the convenience of weekly paychecks, ensuring your financial needs are met promptly and regularly.

Paid Holidays : Celebrate and unwind with 7 paid holidays-New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day-plus a closed day after Thanksgiving to spend quality time with loved ones.

Quarterly Incentive Program : We reward your hard work with a quarterly bonus that shows our commitment to valuing your contributions.

Generous Time Off : Enjoy generous vacation and incentive time so you can recharge and make the most of your time outside of work.

Health Insurance Support : We cover most of your health insurance premiums, making it easier to stay protected and focused on what matters. We offer three different plan designs to fit your needs.

Cart Cash Program : Our 'Cart Cash' program grows with your seniority and helps cover group insurance such as dental, vision, and disability-rewarding your loyalty to National Cart.

Fully Covered Life Insurance : Get added peace of mind with fully covered life insurance that helps protect your future, as well as the future of your loved ones.

401(k) Matching : Take advantage of our $1-for-$1 401(k) match up to 5% - starting after 60 days and fully vested after one year - to help you build a solid financial future.

Annual Profit-Sharing : Share in annual profit-sharing that rewards team success and helps you invest in your future.

Parental Leave : Welcome new family members with one full week of paid parental leave, giving you time to bond and celebrate.

Career Advancement Opportunities : Grow with us as part of the National Cart family, with exciting pathways to advance your career and build a legacy.

Cross-Training Opportunities : Build new skills through cross-training that boosts your confidence, strengthens your abilities, and prepares you for future opportunities.

Team-Building Activities : Build stronger connections with your team through engaging events that encourage collaboration and teamwork.

Casual Dress Environment : Work comfortably and express your personal style with a relaxed and casual dress code.

Seniority Awards:

At National Cart Company, we cherish the dedication and loyalty of our Associates. Our Service Awards Program is designed to honor your commitment with cash rewards that grow as your tenure with us does. Thank you for being part of the NCC family!

AND MORE....