DME and Casting Manager

Job Summary
The DME/Casting Manager is responsible for overseeing the operations, development, and performance of the Durable Medical Equipment (DME) and Casting department. Reporting to the Director of Therapy, this role provides leadership in program development, staff management, inventory control, financial performance, and patient care delivery. The Manager ensures compliance with regulatory requirements, supports strategic initiatives, and maintains high standards of service, efficiency, and departmental growth.

Key Responsibilities
Provide leadership and direction for all DME/Casting department operations
Ensure compliance with all legal, regulatory, and certification requirements
Promote and maintain excellent patient care and customer service standards
Develop, implement, and continuously improve departmental policies and procedures
Oversee staff training, education, performance management, and annual evaluations
Foster effective communication, teamwork, and conflict resolution among staff
Manage staffing levels, scheduling, and overtime to ensure proper coverage
Lead department meetings and communicate updates, expectations, and performance metrics
Monitor and analyze financial and statistical data, identifying trends and opportunities for improvement
Prepare financial planning requests and support departmental budgeting efforts
Oversee billing processes, payer requirements, and reimbursement optimization
Collaborate with billing and operations teams to resolve financial and collection issues
Manage all aspects of inventory, including ordering, PAR levels, audits, and cost control
Ensure appropriate supply levels while maintaining budget compliance
Lead development and implementation of special programs and new product lines
Act as liaison between physicians, administration, and department staff
Address and resolve escalated patient concerns and complaints
Support product evaluation and recommend cost-effective, high-quality solutions
Maintain communication with leadership regarding departmental performance and needs
Promote continuous improvement in workflow, operations, and service delivery
Ensure staff are educated on payer requirements and billing compliance
Build collaborative relationships across departments (e.g., Finance, Billing, Therapy, Clinical Services)
Support certification standards and organizational compliance initiatives
Travel or provide support across locations as needed
Perform other duties as assigned
Education and Experience

Associate's or Bachelor's degree in a healthcare-related field preferred, or equivalent relevant experience
Minimum of two (2) years of supervisory experience in a DME/Casting department
Experience in DME/Casting operations including clinical development, inventory management, billing, insurance coverage, and supply chain management
Experience with policy and procedure development, staff recruitment, and training
Preferred Qualifications & Skills

Strong leadership, interpersonal, and team development skills
Excellent problem-solving and decision-making abilities
Ability to analyze financial and statistical data and identify trends
Strong organizational and operational management skills
Effective communication skills with the ability to collaborate across all levels
Knowledge of DME products, insurance requirements, and reimbursement processes
Ability to develop and implement new programs and service lines
Self-motivated, energetic, and adaptable in a fast-paced environment
Strong conflict resolution and employee engagement skills
Ability to manage multiple priorities while maintaining attention to detail

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.