Director of Product Design (Diner)

Requirements

Design craft and leadership: Hands-on product design experience with a strong portfolio demonstrating impact at scale. Deep expertise in both native apps and web experiences — you understand the nuances of each platform. Exceptional visual design skills and strong systems thinking

Strategic and communication skills: Skilled at stakeholder management and building alignment across multiple teams and levels. A strong storyteller — you can develop and deliver compelling presentations to executive audiences. A critical thinker who can hold their own in a debate while remaining open, curious, and kind. Experience in B2B design or other complex, ambiguous product spaces

People leadership: A proven track record of growing designers and design managers — you know how to motivate people, unlock their potential, and support their career goals. Collaborative by nature; you give and receive feedback well and build trust across disciplines

Growth mindset: Data-driven and intellectually honest. Committed to continuous improvement — for yourself, your team, and our products

(Desirable) Experience in or genuine passion for the restaurant industry and food culture

(Desirable) Experience designing dual-sided or marketplace products

What the job involves

You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture

We’re looking for a Director of Product Design to lead design across our Diner Platform teams

This is a senior leadership role with great scope: you’ll manage a global team of 9 (with 2 direct reports), and work in close partnership with Product, Engineering, Research, Data Science, Design Systems, and Brand to deliver experiences that meaningfully move the needle for restaurants and diners worldwide

You’ll be a key voice within our UX leadership team — shaping how we work, raising the quality bar, creating space for innovation, and investing in the growth of your team

This role reports directly to the Vice President of Product Design & Research

Lead and grow a high‑performing design team — manage, mentor, and develop designers and design managers, helping them do their best work and advance their careers

Set and drive design quality — own the standard for what great looks like across your product area, from early concept through shipping

Partner cross-functionally — collaborate with Product, Engineering, and Research to align on direction, build consensus, and deliver outcomes that serve users and the business

Create and communicate vision — define a compelling design direction for your teams and make it legible to stakeholders through clear storytelling and strong presentations

Improve how we work — identify friction in our processes and actively partner with UX and product development leadership to fix it

Use data to drive decisions — bring a rigorous, evidence-informed approach to design choices at every level

While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters

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