ACCOUNT MANAGER / COLLECTION SPECIALIST

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales role than a collection job. The Account Manager’s priority is to re‑sell the Rental Agreement and educate the customer rather than simply calling to collect money.

Requirements/Responsibilities

Contact customers whose Rental Agreements have expired for non‑renewal and determine the customer’s needs, expectations, or problems. This is usually done by phone but may require visiting the customer’s residence to discuss the account or pick up merchandise as dictated by Company Policy.

Demonstrate diligence, urgency, impartiality and consistency in account management.

Contact references on accounts that do not return calls.

Mail letters according to the mail program.

Recognize and create opportunities to renew customer agreements.

Schedule voluntary turn‑ins of merchandise when bringing a Rental Agreement current is unlikely.

Handle field collections and de‑installations.

Hold a valid State Driver License with a clean driving history.

Pass a drug screen and background check.

Have prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent‑to‑own, or automotive sales.

We offer competitive base pay, commissions, bonuses, and a complete benefits package.

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