Senior Creative Operations Manager

Requirements

We’re hiring a Senior Creative Manager to lead creative operations and team management across Havenly Brands

What the job involves

This is a newly created role—and a critical one. Reporting directly to the Head of Creative, you’ll serve as the day‑to‑day leader of our design team, translating creative vision into structured execution across all brands and channels

This isn’t a pure design role. While a strong creative eye is essential, the primary value of this position is operational: building systems, managing workflows, driving accountability, and ensuring the team consistently delivers high‑quality work on time and at scale

You’ll also champion the team’s adoption of AI and creative automation tools, embedding emerging technologies into production workflows rather than treating them as side experiments

You’ll manage a team of graphic designers, oversee their output across campaigns, product launches, and ongoing marketing needs, and serve as the connective tissue between creative strategy and hands‑on execution

Creative Operations & Workflow Management

Own the creative production pipeline end‑to‑end: intake, briefing, assignment, review, revision, and delivery across all Havenly Brands properties

Build and maintain structured creative workflows, project timelines, and capacity plans that keep the team ahead of the volume and complexity of incoming requests

Develop and enforce creative briefs, naming conventions, file organization systems, and version control standards

Establish and report on creative team KPIs: turnaround time, revision rates, throughput, and quality benchmarks

Team Leadership & Development

Directly manage graphic designers—providing clear direction, constructive feedback, and professional development support

Conduct regular 1:1s, set quarterly goals, and run performance reviews

Facilitate daily or weekly creative standups, sprint planning, and retrospectives

Build a culture of craft, accountability, and creative ambition within the team

Identify skill gaps, recommend training, and support hiring as the team scales

Serve as the first point of escalation for design feedback, creative conflicts, and cross‑functional requests before they reach the Head of Creative

Creative Performance & Insights

Track and report on creative performance across channels—paid media, email/lifecycle, organic social, and site—partnering with Growth and Marketing to understand what’s working and why

Translate performance data into actionable creative insights: identify top‑performing formats, concepts, and messaging, and build upon them in future work

Lead creative post‑mortems on campaigns and key initiatives, synthesizing learnings and rolling them into the team’s next iteration cycle

Build a feedback loop between performance results and the design team so data informs creative decisions without replacing creative instinct

AI, Emerging Technology & Creative Automation

Champion the integration of AI tools into creative production—including AI image generation, prompt engineering, automated asset adaptation, and AI‑assisted concepting

Partner with the Head of Creative to operationalize AI workflows, prompt libraries, and quality assurance protocols for AI‑generated content

Stay current on emerging creative technologies—generative AI, automation platforms, DAM systems, and production tooling—and evaluate their applicability to the team’s work

Train and upskill designers on AI tools and automation workflows, building team‑wide fluency and reducing friction

Help define governance standards for AI‑generated creative: brand consistency, quality thresholds, metadata tagging, and rights management

Identify opportunities to automate repetitive production tasks—template creation, format adaptation, asset versioning—to free designers for higher‑value creative work

Brand Stewardship & Cross‑Functional Collaboration

Ensure all creative output aligns with brand guidelines across Havenly, Interior Define, Burrow, and The Expert Collection—each carrying a distinct visual identity and market position

Maintain and evolve brand asset libraries, templates, and style guides in partnership with the Head of Creative

QA all work leaving the creative team for brand consistency, craft quality, and technical accuracy

Serve as the primary creative operations point of contact for Marketing, E‑commerce, Merchandising, Product, and Retail teams

Translate stakeholder requests into actionable creative briefs and manage expectations around scope, timelines, and deliverables

Coordinate with photography and content production teams to ensure alignment between design, photography, and video assets

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