Audio Visual Analyst - Digital and Technology Partners - Onsite

Description
Onsite 100% 7am - 4pm typically, however shift varies.

Location: Mount Sinai Hospital, mostly at Mount Sinai West and Mount Sinai Morningside locations for weekly coverage, however flexible to cover other facilities as needed.

The EVC Analyst’s role is to support and maintain in‑house audio‑visual equipment, systems, and video conference assets. This includes operating, interfacing, maintaining, distributing, installing, configuring, repairing, and upgrading various electronic devices while ensuring their optimal performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end‑user training and assistance where required.

Responsibilities
Strategy & Planning

Assist in developing long‑term strategies and capacity planning for meeting future video collaboration equipment and corporate technology needs.

Operational Management

Identify and deliver required audio‑visual service levels according to company policies and user requirements.

Set up, configure, test, maintain, monitor, and troubleshoot video teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras, and other presentation equipment.

Receive and respond to incoming service request tickets, calls, and/or e‑mails regarding AV collaboration software/hardware requests and problems reported.

Perform onsite analysis, diagnosis, and resolution of complex AV collaboration hardware problems for a variety of end users, and recommend and implement corrective solutions, including off‑site repair as needed.

Document instances of AV equipment failure, repair/reconfiguration, installation, and removal or replacement.

Initiate video call connectivity and provide technical assistance during videoconferencing.

Accept and process incoming booking requests for AV equipment setup and/or assistance through the ServiceNow ticket process.

Troubleshoot and provide solutions for technical failure issues during videoconferencing to allow for minimal downtime and continuity of the conference.

Transport AV equipment throughout facility using mobile carts or carrying to location.

Provide support to clients in the assisted and independent use of audiovisual equipment to deliver high‑quality communication of information during all types of conferences and meetings.

Provide digital recording and minimal post‑production edits.

Qualifications
Education Requirements
HS/GED (Associates preferred). 1 year technical electronic training, or any combination of training and experience from which comparable knowledge can be acquired.

Experience Requirements
1–2 years related experience in repairing audiovisual equipment.

Knowledge & Experience

Excellent technical knowledge of video conferencing communications applications, such as Zoom and MS Teams. Presentation and other AV hardware, including HP‑Poly, QSC, Biamp.

Comprehensive hands‑on AV equipment troubleshooting experience.

Extensive equipment support experience with projectors, PC interfaces, cameras, signal converters/transmitters, and AV switching interfaces.

Good knowledge of current network protocols, operating systems, software, and standards, including WAN, Wi‑Fi, LAN connection networks, H.261, H.264 protocols, Windows OS, MAC OS, MS Office Suite.

Mechanically inclined.

Ability to operate power tools, components, and peripheral accessories.

Able to read and understand technical manuals, procedural documentation, and OEM guides.

Ability to conduct research into AV hardware products and issues as required.

Understanding of the organization’s goals and objectives.

Personal Attributes

Effective interpersonal skills and relationship‑building skills.

Able to independently solve problems in the field.

Strong customer‑service orientation.

Strong written and oral communication skills.

Self‑motivated and directed.

Keen attention to detail.

Analytical and problem‑solving abilities.

Able to prioritize and execute tasks in a high‑pressure environment.

Experience working in a team‑oriented, collaborative environment.

Work Conditions

Requisite flexible hours, including possible weekends.

Coverage of multi‑site locations.

Sitting, standing and walking for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other AV equipment components.

Lifting and transporting heavy to moderately heavy objects, including mobile carts, monitors/displays and video recording equipment.

Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23,013.7 – $41,501.4 hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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