Visa Communication Specialist (VCS)

Job order - J1225-2222 - Permanent Full Time

Title

Visa Communication Specialist (VCS)

Category

Administration

City

Washington, District of Columbia, United States

Job Description
CGI Federal is looking for an outgoing, experienced Visa Communication Specialist to join our team. The ideal candidate should possess excellent communication skills, have experience in customer service, and be able to work as a team in a fast‑paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred. Due to the nature of the government contract requirements and/or clearance requirements, U.S. Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45 lbs and may be required to stand and walk around the worksite for the entirety of their shift.

Qualifications

Utilize phone and email to resolve questions with applicants

Data entry and lookup files

Assist counter services when required

Interface with visa applicants at SIA information counter desks and will‑call; schedule appointments and review visa applications for completeness and supporting documentation prior to adjudication

Screen customer documents at check‑in and information desks, provide correct application, photo and fee information, copy customer’s identification, and distribute Passport envelopes to the correct applicant

Perform quality control in verifying that application data matches visa processing data

Answer inquiries from visa applicants

Assist the Government Visa Supervisor with Congressional, Headquarters, and White House inquiries

Liaise in‑person, via email, and phone with embassies, consulates, and other high‑level foreign country personnel

Drive to embassies and other locations, as required, to conduct job duties

Assist in training lower Visa Support staff in essential job functions and participate in continuous quality improvement and production workflow

Required Qualifications

Bachelor’s Degree or 4 years experience as a Support Associate Level I or II or 4 years experience performing customer service support functions

Quality Control experience in verifying that application data matches passport processing data, or similar QC experience

Two years of general office experience

Preferred: International Passport experience

Two years of experience utilizing office software (MS Word, PowerPoint, Excel, Outlook)

Must meet all Support Associate Level I qualification requirements

Ability to interface effectively and politely with the public

Excellence in customer service and data entry skills

Ability to work independently

Ability to comprehend and communicate visa requirements over the telephone

Ability to learn and recall information about visa application procedures and related regulations

Optional Desired Qualifications

Knowledge of laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport

Hourly Rate
$25.64 per hour

Benefits

Share Purchase Plan (SPP) matching dollar‑for‑dollar contributions up to a maximum in the employee’s job category

401(k) plan and profit participation

Paid Time Off (PTO)

Paid federal holidays

Health and welfare benefits

EEO Statement
Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender identity, and other legally protected classes. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com, referencing the Position ID of the desired position. For other inquiries, the email will not be returned.

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