Day Program Supervisor

Benefits

Dental insurance

Health insurance

Tuition assistance

Vision insurance

Job Summary
DePaul Community Resources seeks a Full-time (37.5 hour workweek) Day Program Supervisor in the Fishersville office location.

The Day Program Supervisor oversees the daily operations of the Day Support Program by providing direct supervision, guidance, and performance management to Direct Support Professionals. This position ensures that individuals with developmental disabilities receive high‑quality, person‑centered services through effective staff leadership, accurate documentation, and adherence to regulatory requirements. The supervisor coordinates service planning, monitors individual progress, and maintains communication with families, referring agencies, and care providers. This role is responsible for staff training, scheduling, problem‑solving during program activities, and ensuring all program records, reports, and billing are completed accurately and on time. The position promotes professionalism, teamwork, and service excellence while supporting the overall functioning and compliance of the Day Support Program.

Supervision Received and Exercised
The Day Program Supervisor supervises the Direct Support Professionals and reports directly to the Day Program Manager.

Essential Functions and Duties
This list is not exhaustive or all‑inclusive of job responsibilities. The time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.

Supervise, coach, and support Direct Support Professionals to ensure consistent, high‑quality, person‑centered services.

Provide ongoing training and mentoring to DSPs in communication, behavior support, and daily program practices.

Monitor DSP performance through regular observations, feedback sessions, and documented evaluations.

Train new staff in the required documentation for the programs, services, and goals of the individuals served.

Create and manage staff schedules, assignments, and daily coverage to maintain required ratios and smooth program operations.

Ensure DSPs accurately complete documentation, including daily notes, incident reports, and progress tracking.

Inform the Day Program Manager of any issues that arise.

Complete all required yearly training by December of each year.

Screen referrals and submit them to the Day Program Manager for approval, and coordinate admissions.

Consult with referring agencies, care providers, and residential social workers regarding individual progress, needs, and service coordination.

Develop service plans for each individual using information from observations, team input, and assessment materials.

Ensure service plans are completed on time and accurately represent the individuals' learning and assistance needs.

Initiate and coordinate individual service plan meetings as needed.

Report on individual progress, needs, and behaviors at Annual and Quarterly meetings as scheduled.

Intervene and guide DSPs as individual emergencies arise.

Provide mentoring services (training and personal care) with individuals as needed.

Meet all paperwork, reporting, and deadline requirements:

Complete Release of Information forms, Human Rights Forms, Emergency Medical Forms.

Complete discharge summaries as required; forward charts to the Quality Improvement within 30 days of discharge.

Enter billing by Wednesday weekly.

Review DSP progress notes and observe interactions to teach effective skill instruction.

Complete Annual Reviews, Quarterly Reviews, and progress notes and data sheets; forward to the referring agency.

Audit individual charts periodically for completeness and ensure required annual forms are updated and filed.

File and mail quarterly reports as required.

Assist the Finance Department in tracking and resolving billing problems.

Lead team meetings and communicate program updates, expectations, and policy changes clearly to DSP staff.

Address staff performance deficiencies and workplace conflicts promptly and professionally; implement corrective actions per policy.

Conduct and document monthly Day Support Program smoke alarm and fire drill tests.

Monitor program supplies and equipment needs, ensuring timely ordering and inventory management to support daily operations.

Knowledge, Skills, Abilities & Other Characteristics Required
Knowledge, skills, abilities, and other characteristics are attributes needed to perform the job that are demonstrated through qualifying training, education, and experience.

Knowledge of

Office and records administration techniques and procedures.

The structure and content of the English language, rules of composition, and grammar.

Microsoft Office Word, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, Webex, Google Meet.

DePaul's policies, procedures, and standard practices and the rules and guidelines of regulatory agencies such as DBHDS and DMAS.

Relevant policies and strategies to promote safety and protection of people, data, and property.

Methodologies and resources used to assess the needs of the audience for information or engagement.

Skill/Ability to

Give full attention to what others are saying, asking questions, and not interrupting at inappropriate times.

Communicate verbally and in writing, using body language to convey professionalism, emotional intelligence, patience, and respect.

Use standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, and computer.

Use logic and reasoning to evaluate alternatives and solutions.

Collect and analyze data.

Build professional relationships while maintaining appropriate boundaries.

Work collaboratively within a team and with community partners.

Communicate effectively in both oral and written form.

Make arithmetical computations.

Operate a personal computer with knowledge of MS Office, virtual meeting software, and department programs.

Observe and evaluate service plan objectives.

Prepare concise and accurate documents, reports, and correspondence.

Promote the programs and services of the department.

Train others.

Assist with general upkeep and cleaning of office areas and agency vehicles.

Exercise sound judgment and critical thinking in decision‑making.

Comply with policies, procedures, and guidelines established by DePaul, governing agencies, and local laws.

Read and understand written information.

Other Characteristics

Demonstrate self‑awareness, ongoing self‑evaluation, and commitment to a diverse, equitable, respectful, and inclusive workplace.

Demonstrate professional composure in difficult and stressful situations.

Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in daily work.

Maintain confidentiality regarding sensitive and confidential information related to employees, clients, and business records.

Minimum Requirements to Apply
A minimum of a Bachelor's degree in a human services field and at least three years of experience serving individuals with Intellectual and/or Developmental Disabilities is required; case management or service coordination experience and prior supervisory experience are preferred. A human services degree may include social work, psychology, sociology, counseling, psychiatric or vocational rehabilitation, special education, and gerontology. Additional related degrees may be considered after review of academic transcripts. Equivalent combinations of education and experience may also be considered.

Work Environment
The work environment requires regular office work and occasional field work. The employee may be exposed to high‑emotional situations and must use verbal skills to resolve interpersonal issues. Work is generally completed during weekdays, but hours may vary. Work may extend beyond normal hours. The environment includes frequent interruptions and varying noise levels.

Physical Requirements
Requirements include finger dexterity, effective communication, seeing or hearing verbal cues. Walking up to two‑thirds of the time, sitting up to two‑thirds of the time, bending/stooping up to two‑thirds of the time, lifting or pushing up to twenty pounds, and minimal unassisted lifting. Climbing stairs and ramps may be required. Driving to various locations is required for approximately twenty‑five to thirty percent of the work hour. Applicants needing reasonable accommodations should speak with immediate supervisor.

Special Requirements and Qualifications
Requirements after conditional offer: current DMV driving record, drug and alcohol screening, TB screening, child protective services background report, and no criminal convictions of barrier crimes.

Notes
DePaul is an equal opportunity employer and an E‑Verify participant.

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