Customer Quality Specialist

Customer Quality Specialist
Location: Ogden, UT

Status: Direct hire

Compensation: $65,000 to $88,000

Experience level: 3+ years of experience in a Quality role

SUMMARY
In this role you will be responsible for customer scorecards owned, analyzed, and improved through defined action plans.

RESPONSIBILITIES

Successful completion of external audits (IATF, customer, TISAX, ISO-related)

Internal quality system compliance maintained and continuously improved

Audit findings addressed with effective corrective actions and verified closure

Take ownership of assigned OEM customer scorecards and serve as primary quality contact

Provide oversight into the development and maintenance of the Quality Management System

Ensure plant compliance with IATF16949 / ISO9001, Client policies, and Customer Specific Requirements

Plan, execute, and report internal and external audits

Review activities and action plans with plant leadership

Analyze audit results and define audit and improvement priorities

Lead and participate in problem-solving teams related to audit and customer findings

Ensure correct distribution, understanding, and use of current standards and procedures

Maintain and improve common quality systems and databases (CAPA, audits, documents, GoSeeFix, etc.)

Develop and maintain Management Manual and audit checklists

Provide training and support on Quality Systems and standards

Coordinate and administer third-party and customer audits

EDUCATION
Bachelor's degree in Engineering, Quality, Manufacturing, or related field preferred (or equivalent experience)

QUALIFICATIONS

Quality system auditing (internal and external)

Working effectively with cross-functional teams

Manufacturing environment knowledge; Problem solving and corrective action methodologies (8D, PFMEA)

Customer-facing communication

Auditing experience, working with a cross functional team, Manufacturing

Internal or Lead Auditor certification (IATF16949, ISO9001) preferred

Other auditing certifications considered a plus

Willingness to travel for customer or audit support as needed

Flexibility to support off-shift or off-hours customer demands when required

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