Senior Manager of Communications / StoryWorks Operations

Requirements

This role requires strong program management skills and sound judgment

8-12+ years in program management, operations, consulting, or similar roles

Experience building and managing workflows or operating processes within communications, marketing, or creative organizations

Proven ability to manage complex, cross-functional workstreams with multiple stakeholders

Experience working with senior leaders and driving alignment across teams

Experience working within communications, marketing, or creative teams, with exposure to high-volume, multi-format content production (editorial, video, social, or similar)

Strong organizational and prioritization skills across multiple concurrent initiatives

Ability to identify dependencies, risks, and gaps early and take action

Clear and direct communicator who can align teams and drive decisions

Strong attention to detail and follow-through

Familiarity with modern project management and workflow tools (e.g., Airtable, Wrike, Asana, Monday.com), with the ability to use them to improve visibility and coordination

Comfortable taking ownership and making decisions to keep work moving

Able to operate in fast-paced environments with shifting priorities

Strong bias toward action and execution

Focused on clarity and simplicity over process and bureaucracy

Rarely Satisfied, always looking to improve how the team operates

High ownership and accountability for outcomes

Pragmatic and solution-oriented

Comfortable stepping in and leading during high-stakes moments

Interested in how tools and technology, including AI, can improve how work gets done

What the job involves

We are hiring a Senior Manager, Communications / StoryWorks Operations to lead planning, coordination, and execution across the team

The Senior Manager, Communications / StoryWorks Operations is responsible for ensuring work is clearly prioritized, well-coordinated, and delivered on time across multiple workstreams

You will maintain a clear view of what is in progress across StoryWorks and work closely with team leads to ensure priorities are aligned and execution stays on track

As the Senior Manager, Communications / StoryWorks Operations, you will identify conflicts, gaps, and dependencies early, and help resolve them so teams can move quickly and stay focused

You will work across teams to keep work moving, bring structure to complex initiatives, and ensure that plans translate into execution

At key company moments, the Senior Manager, Communications / StoryWorks Operations will lead the operational coordination behind major initiatives, announcements, and events, ensuring teams are aligned and execution is seamless

Lead planning and coordination across StoryWorks, ensuring alignment across multiple workstreams

Maintain a clear, up-to-date view of all work in progress, including priorities, timelines, and ownership

Drive prioritization across competing initiatives in partnership with team leads

Identify and manage dependencies, risks, and conflicts, resolving or escalating as needed

Ensure work is sequenced effectively so teams can execute without delays or duplication

Partner with team leads and senior stakeholders to turn priorities into clear, actionable plans

Track progress against key initiatives and ensure follow-through on commitments

Lead operational coordination during key company moments, including major announcements, initiatives, and events

Manage budgets, vendor relationships, and external partners supporting StoryWorks

Coordinate workflows across a high volume of content, including written, visual, and multimedia formats

Introduce tools and ways of working that improve coordination, visibility, and efficiency, including practical use of AI where appropriate

Create clear, simple ways for teams to stay informed on priorities and progress

Continuously improve how work is coordinated and executed across the team

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