F&I Director

Finance & Insurance (F&I) Director – Chevrolet Dealership
Primary Responsibilities

Structure and finalize vehicle financing and lease agreements in alignment with lender guidelines.

Present and enroll customers in vehicle protection options & benefits.

Maintain strong knowledge of current Chevrolet incentives & lender programs.

Ensure all deals meet lender audit, funding, and manufacturer delivery requirements

F&I Sales Performance

Maximize F&I gross profit and per-vehicle-retailed (PVR) while maintaining full transparency and ethical standards

Maintain strong product penetration and chargeback control

Balance profitability with long-term customer retention and satisfaction

Accurately present product value consistent with the Chevrolet ownership experience

Compliance & Risk Management

Ensure full compliance with all federal, state, & manufacturer regulations including:

Truth in Lending Act (TILA)

Fair Credit Reporting Act (FCRA)

Gramm-Leach-Bliley Act (Privacy)

FTC Safeguards Rule

GM Dealer Sales & Service Agreement (DSSA) requirements

Oversee deal audits, funding accuracy, and documentation integrity

Protect customer data in compliance with GM and federal privacy standards

Maintain clean funding and minimal GM Financial or lender chargebacks

Customer Experience (Chevrolet Brand Standard)

Deliver a professional, transparent, and confidence-building F&I experience that reflects Chevrolet brand values

Clearly explain financing terms, coverage options, and ownership benefits

Support dealership CSI and Chevrolet Customer Experience Index (CEI) targets

Resolve customer concerns related to financing or protection products promptly and professionally

Lender & Vendor Relationships

Maintain strong working relationships with, regional banks, credit unions, and secondary finance sources

Stay current on lender guideline changes, compliance updates, and program enhancements

Reporting & Performance Management

Monitor and report key F&I metrics including:

PVR (Per Vehicle Retailed)

Product penetration rates

GM Financial utilization

Funding efficiency and chargebacks

Compliance and audit results

Use performance data to drive continuous improvement

Report results and trends to executive management

Leadership & Training

Train and support sales management and sales consultants on:

Credit application accuracy

Deal structure best practices

Proper introduction of F&I products

Promote a culture of compliance, professionalism, and accountability

Lead by example in ethical sales practices and customer advocacy

Job Requirements
Experience

Minimum

3–5 years

of automotive F&I experience in a

Chevrolet or GM-franchised dealership

preferred

Knowledge & Skills

Excellent communication, presentation, and negotiation skills

High attention to detail and organizational ability

Ability to analyze financial and compliance metrics

Education & Certifications

High school diploma or GED required

College degree in business, finance, or related field preferred

Compensation & Benefits

Competitive base salary plus performance-based commission/bonus

Comprehensive benefits package including health, dental, vision, 401(k), and PTO

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