Director, Product Management - Commerce (Web & App)
Department: Digital / eCommerce
Employment Type: Full Time
Location: Los Angeles HQ
Compensation: $210,000 - $225,000 / year
Description
About SKIMS
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards with our game-changing products and are a driving force within pop culture.
Role Overview
The Director of Commerce leads the day-to-day performance, execution, and operational excellence of our web and mobile app commerce channels. This role ensures flawless customer experience delivery, tight cross-functional alignment, and operational scalability across teams. A key focus will be developing new processes with Digital Product Managers across Web and App to ensure both channels evolve cohesively and the organization can scale.
Key Responsibilities
Channel Operations
- Oversee daily accuracy, readiness, and quality across web and app
- Ensure flawless execution of launches, promotions, and content updates
- Partner with Merchandising on product, pricing, and assortment accuracy
- Align with Marketing and Creative to deliver on-time campaign execution
Leading Web & App Digital Product Managers
- Provide insights on business drivers, workflows, and dependencies that inform product direction
- Support PMs during scoping and development with channel nuances and go-to-market needs
- Align on timelines and release readiness to ensure clean feature rollouts across channels
- Partner on post-launch analysis to understand impact and inform future improvements
Cross-Channel Alignment & Scaling
- Consolidate web and app business, merchandising, and operational needs into unified plans
- Identify scaling needs across workflows, tools, communication, and processes
- Optimize rituals and checkpoints to keep teams operating in sync
- Provide visibility into capacity, resourcing, and org needs as channels grow
Product Partnership & Operational Product Management
- Translate business and channel needs into clear inputs for Product, UX, and Engineering
- Monitor post-launch performance and provide insights for continuous improvement
- Surface operational gaps, friction points, and optimization opportunities
Performance & Optimization
- Own and monitor channel KPIs including conversion, funnel health, AOV, app engagement, and revenue
- Analyze weekly performance and share insights with cross-functional partners
- Recommend data‑backed improvements across customer experience and operations
- Monitor journeys across web and app to identify optimization opportunities
Team Leadership & Scaling
- Lead and develop the Digital Commerce Product Team with a focus on speed, accuracy, and scalability
- Optimize and build processes and documentation that support growing digital complexity
- Assess evolving team needs, skill gaps, and structure as channels expand
Skills, Knowledge & Expertise
- 8–12+ years in product management, digital commerce, eCommerce operations, and/or digital channel management
- Experience managing high-volume web and/or app storefronts
- Strong analytical skills with comfort owning channel performance metrics
- Proven partner across Merch, Marketing, Creative, Planning, CX, and Product
- Strong understanding of eCommerce operations, CMS workflows, and digital conversion drivers
- Highly organized, detail-oriented, and effective in fast‑paced environments
Job Benefits
Benefits and Culture
- 100% Company Paid Healthcare (medical, dental, vision)
- Kind Body Fertility Benefits
- 401(k) savings plan with up to 4% match
- Unlimited PTO
- Full Access to LinkedIn learning
- Employee Discounts
Perks (HQ Location)
- Free weekly catered lunch at HQ – M/W/Th
- Dog‑Friendly office
- Free Swag Giveaways
- Annual Holiday Party
- Annual Summer Party
- Invitations to pop‑ups and other company events
- Complimentary daily office snacks and beverages
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