Weekend Overnight

Member Services Representative - Overnight

Execute club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.
Responsibilities include overseeing and maintaining club operations during the overnight hours, monitoring and maintaining club cleanliness and atmosphere, conducting regular audits to ensure the store is presentable and holding up to Excel Standard, communicating with members and creating a high level of customer service, performing nightly club inspections, completing assigned cleaning or associated tasks along with re-inspecting said tasks, auditing club inventory and communicating with GM and Assistant Manager on recommendations of inventory orders, processing and reviewing daily club activity paperwork and filing in appropriate folders, auditing and balancing cash drawers on a daily basis, updating and reviewing daily club reports and completing any corresponding data entry documents, maintaining and cleaning the front entrance to provide customers with a clean, presentable, and welcoming environment, providing a safe and secure environment during the overnight hours for all members, stocking all retail and promotional items and paperwork for the next business day, ensuring facility complies with all state and federal laws and insurance requirements, operating and assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to, staying up to date on all required certifications and training courses, assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies, this position may include the need to supervise other team members and ensure they are meeting Excel Fitness Standards of cleaning and customer service, communicating with, promoting, touring, and assisting prospects and potential members.
Qualifications include being at least 18 years of age or older, HS diploma or equivalent required, Tanning Certification, CPR Certification, and AED Certification required before working alone, previous experience working overnight, must be comfortable working alone and standing for long periods of time, great communication skills with internal and external customers, must be team oriented, motivated and well organized, ability to think critically and evaluate solutions to problems proactively, proficient ability in Microsoft Office and using a computer.
Benefits and perks include making payday any day by taking advantage of our financial wellness benefit, MyFlexPay, every team player receives a FREE Planet Fitness Black Card Membership, our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources, plus - paid time off (PTO), paid parental leave, and health insurance benefits are offered to all eligible team players.
Other details include supervisory responsibility, work environment, physical demands, position type/expected hours of work, EEO statement, and other duties.