Program Manager

The New York City Housing Authority is seeking a Program Manager for Public Housing Policy to support the management and implementation of policies that cover tenancy administration. The Program Manager reports to the Assistant Director for Public Housing Policy and works independently or in support of the Assistant Director. This position requires extensive interaction and collaboration with all NYCHA Departments, Property Management, NYCHA Residents, and external organizations.

Responsibilities

Plan, implement, coordinate, monitor and evaluate programs related to tenancy administration, supporting the rollout of key operations-based projects and assisting in the development of additional project communications content.

Prepare evaluation reports, perform analyses, and review program plans, funding, and performance.

Develop and maintain business process diagrams, workflows, business cases, and other planning documents required for funding.

Provide technical assistance and training to staff in techniques of program implementation and management, including facilitating training sessions, workshops, and presentations to property management teams across NYCHA’s public housing portfolio.

Make recommendations for improvement on policies and procedures by monitoring trends in public housing policies and processes to determine feasibility, risks, or other aspects related to tenancy administration.

Provide authoritative interpretation of complex problems and collaborate with additional teams to promote positive resolutions.

Resolve issues and mitigate risks related to policy adoption and management, including escalating issues/risks as appropriate.

Cultivate relationships with other NYCHA departments, NYC agencies, and community organizations.

Perform other duties as assigned.

Minimum Qualifications

A baccalaureate degree from an accredited college and at least two years of experience in community work or community‑centered activities related to the duties described above; or

High school graduation or equivalent and at least six years of experience in community work or community‑centered activities related to the duties described above; or

Education and/or experience equivalent to the above criteria, but all candidates must have at least one year of experience as described in the first option.

Preferred Skills

Knowledge of Public Housing Program operations, processes, and related compliance functions.

Experience managing projects and working effectively in a high‑volume, high‑pressure environment.

Proven ability to analyze organizational issues, identify solutions, mitigate risks, and implement recommendations.

Proven competency in analysis, reporting, business planning, project management, communication, and presentation.

Excellent verbal and written communication skills.

Excellent conceptual, organizational, and analytical skills.

Ability to manage a complex workload and prioritize when tasked with multiple assignments under stringent deadlines.

Strong interpersonal skills and ability to interface with all levels of staff and external contacts.

Ability to handle sensitive information and address complex issues.

Advanced knowledge of Microsoft Visio and Excel.

Proficiency in MS Office (Word, Project, PowerPoint, Outlook).

Community Coordinator - 56058
NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA residents are encouraged to apply.

Benefits
NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans, and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement
NYCHA has no residency requirements.

Additional Information
The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or characteristic, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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