Customer Order Specialist

Customer Order Specialist
As a Customer Order Specialist, your mission is to ensure accurate and timely processing of customer orders while maintaining clear communication across departments to deliver exceptional service. You will report to the Customer Service Team Lead.

Responsibilities

Review all sales quotes against orders for accurate & complete information

Accurately enter customer purchase order information into the sales system

Support clients through phone calls, email, mailings, fax and training events to ensure satisfaction and an ongoing relationship

Direct customers to appropriate people for support questions

Coordinate customer service & warranty returns

Prepare customer info packet included with service product

Collaborate between sales, customers, field service and production

Perform other duties as assigned

Qualifications
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Highly detail oriented

Strong data entry skills and the ability to accurately calculate figures and amounts such as discounts, proportions, and percentages

Ability to communicate effectively both in written and verbal format

Ability to multi-task and establish priorities

Ability to maintain organization in a changing environment

Ability to foster communication among colleagues/team members in manager's absence

Exhibits initiative, responsibility, and flexibility

Ability to operate telephone, photocopier, fax machine, mail machines and computer workstation

Must be proficient in MS Office software - Word, Excel, Power Point

Benefits

Medical/Dental/Vision

401(k)

Company paid short term disability and long term disability

Life insurance

Generous vacation (3 weeks/year) - sick time (40hrs/year) - and floating holidays (5 per year)

Education reimbursement

Referral bonus

Paid holidays

Job Location
On-Site
This role requires you to work on-site at our office in Clackamas, Oregon. You will be part of a dynamic team and enjoy the benefits of face‑to‑face collaboration.

Contact information
Talent Acquisition Team: Cami Wann

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