Account Director

Position Title:

Account Service Representative

Location:

Springfield, MA Onsite

Compensation:

Starting at $65,000

Industry:

Marketing / Advertising Agency

Why This Role Stands Out

Opportunity to work with a diverse client base across multiple industries

Highly collaborative, creative agency environment

Strong exposure to client strategy, campaign execution, and project management

Clear growth path within client services

Engaging culture with professional development programs

About the Company

Our client is a full-service marketing agency supporting organizations across retail, healthcare, financial services, insurance, manufacturing, political, and nonprofit sectors. They are known for delivering creative, high-impact solutions and fostering a collaborative, team-oriented culture.

Position Summary

The Account Service Representative serves as the primary day-to-day liaison between clients and internal teams. This role is responsible for managing client relationships, coordinating projects, and ensuring the successful execution of marketing initiatives. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, client-facing environment.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned client accounts

Build and maintain strong relationships with client stakeholders

Attend client meetings and manage ongoing communications

Manage client expectations and troubleshoot issues as needed

Project Management & Execution

Coordinate with internal teams (creative, strategy, production) to execute deliverables

Manage multiple projects simultaneously, ensuring timelines and deadlines are met

Develop meeting agendas, status reports, and recaps

Contribute to the development of creative briefs

Communication & Deliverables

Craft professional communications for clients, vendors, and partners

Proofread and edit deliverables to ensure quality and accuracy

Assist in preparing proposals, presentations, and reports

Analysis & Reporting

Conduct basic analysis of client performance and business results

Present insights and recommendations to internal teams and clients

Administrative & Team Collaboration

Maintain project documentation and status updates

Collaborate across departments to ensure seamless execution

Support senior account team members on strategic initiatives

Qualifications

Bachelor’s degree in communications, marketing, business administration, or related field

Strong organizational, writing, and presentation skills

Exceptional attention to detail and proofreading ability

Ability to manage multiple accounts and meet tight deadlines

Strong interpersonal and client-facing communication skills

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Ability to work both independently and collaboratively in a team environment

Preferred Qualifications

Experience in a marketing or advertising agency environment

Familiarity with HubSpot or inbound marketing methodologies

Core Competencies

Client-Focused & Relationship-Driven

Highly Organized & Detail-Oriented

Strong Communication & Writing Skills

Project Management & Multitasking

Critical Thinking & Problem Solving

Adaptable & Collaborative

Compensation & Benefits

Base Salary:

Starting at $65,000

Benefits Include:

Health Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Additional Perks:

Creative and collaborative work environment

Professional development (Performance Dynamics Program)

Exposure to diverse, high-impact client work

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.