Community Relations Manager-Cortland ChampionsGate

Role Overview

As the Community Relations Manager, you serve as both the welcoming face of the community and a critical operational partner. This role blends exceptional resident engagement with strong business support—delivering a premium living experience while ensuring seamless operations in collaboration with Community Management.
Responsibilities

Operational Support

Assist the Community Manager/Senior Community Manager in leading the onsite team, ensuring daily operations comply with company standards and regulatory requirements, including safety protocols, OSHA regulations, and Fair Housing guidelines.
Conduct regular community inspections, including vacant units, make‑ready apartments, and model homes, as well as move‑in and move‑out walkthroughs.
Monitor the property for policy violations, maintenance needs, and overall curb appeal, addressing issues promptly to maintain brand standards.
Manage and nurture vendor relationships to ensure quality service and timely project completion.
Partner with onsite teams and the Center of Excellence to drive occupancy and revenue by meeting and exceeding leasing goals, conversion rates, and key performance indicators (KPIs).
Sales & Revenue Generation

Drive occupancy and revenue by achieving and exceeding leasing goals, conversion targets, and KPIs.
Actively manage the sales pipeline—follow up promptly, nurture potential residents, and close leases with confidence.
Use consultative selling techniques to uncover needs, present solutions, and create value that resonates with each potential resident.
Keep CRM records accurate and up to date for all potential resident interactions.
Monitor and report on lead activity, conversion metrics, and pipeline health.
Stay organized and disciplined to ensure timely follow-up and consistent engagement.
Community Advocacy & Resident Experience

Guide potential residents through the leasing process with confidence and care, making it simple, stress‑free, and enjoyable.
Deliver a concierge‑level experience by anticipating needs, offering personalized solutions, and creating memorable interactions.
Build lasting relationships that inspire loyalty and referrals through exceptional service.
Represent the community as an ambassador, showcasing a lifestyle of comfort, convenience, and premium living.
Handle objections gracefully, turning challenges into opportunities.
Establish, manage, and maintain marketing programs and social media presence to attract and retain residents.
Plan and execute resident events and engagement programs that strengthen community ties.
Professionalism & Brand Alignment

Maintain integrity, accountability, and reliability in all aspects of performance.
Maintain a polished, approachable presence that reflects our premium brand standards in every interaction.
Qualifications

Experience & Education

2+ years of measurable sales success in high‑velocity, short‑cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services.
High school diploma or equivalent required; bachelor’s degree or equivalent preferred.
Performance Orientation

Demonstrated ability to meet or exceed sales quotas, targets, and KPIs.
Proven track record in pipeline management and disciplined follow‑up.
Ability to deliver exceptional resident experience and consistently exceed customer expectations.
Skilled in collaborating with onsite teams and support partners to achieve community goals.
Skills & Competencies

Strong organizational abilities with experience in administrative processes, compliance, and operational support.
Excellent verbal and written communication skills; adept at building rapport and maintaining professional relationships.
Skilled in resolving complex resident concerns with empathy, urgency, and professionalism.
Technical / Process Skills

Proficient in property management software, CRM systems, and Microsoft Office Suite.
Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling.
Cultural / Brand Fit

Embodies company values and premium brand standards.
Professional appearance and executive presence required.
About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident‑centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in‑house design, construction, and operations to deliver value and innovation across its portfolio.
Equal Opportunity Employer

Cortland is an equal opportunity employer, and we are proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com.
Legal Notices

Cortland is a drug‑free workplace. Cortland participates in e‑verify to verify the employment status of all persons hired to work in the United States. California Applicant Privacy Notice: We collect personal information from all job applicants… (details omitted for brevity). GDPR Statement: When you apply to a job on this site, the personal data contained in your application will be collected by Cortland… (details omitted for brevity).

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