Integrated Programs Coordinator

Integrated Programs Coordinator
101 Truman Medical Center

Job Location
University Health Truman Medical Center, Kansas City, Missouri

Department
Financial Counseling Center UHTMC

Position Type
Full time

Work Schedule
varied

Hours Per Week
40

Job Description
This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease. The Integrated Program Coordinator’s primary role is to determine and verify eligibility of individuals for Missouri Medicaid (MO Healthnet) – specifically, those applications completed by UH FCC staff.

It involves reviewing applications, gathering necessary documentation, assessing income, assets and other factors to determine program eligibility, and verifying and loading insurance in the UH system as patients become approved.

Secondarily, the role serves as a front‑line representative for the organization by interviewing patients and/or other sources to obtain demographic and financial data, linking patients to clinical and financial systems of the hospital. It communicates health benefit regulations and patient financial obligations to responsible parties.

Communication and interviewing may occur in a variety of settings – face to face, over the phone, bedside, within ambulatory clinics or via online tools.

When on the phone, the coordinator serves as a first contact for patients and other internal/external customers seeking information about financial assistance, asking key questions to correctly and rapidly assist patients in answering their questions about financial options. All patient interactions are used as an opportunity to solve problems for the system.

The coordinator makes informed decisions using multiple systems and tools to ascertain eligibility for assistance programs. The work is performed independently.

Note: This position will take place at the new North Pointe building in April/May.

Minimum Requirements

High School diploma or equivalent

Must meet state of Missouri employment requirements for all persons contracted to do work with the Department of Social Services, including satisfaction of all state income tax requirements and fingerprinting. Questions about state income taxes should be referred to the Missouri Department of Revenue or the RSMo Section 105.262.

Successfully complete the 6‑8 week Family Support Division training related to application processing

Concise written and verbal communication skills

Communication skills to interview patients and families, to gather and exchange information with other hospital staff members, physicians, and resource persons

Minimum requirements met for Resource Counselor II

Advanced computer skills: keyboard, Outlook, Word, PowerPoint, Excel, and ability to work in a busy, loud, and demanding environment

Must independently recognize and evaluate situations for their urgency level

Strong emotional intelligence and empathy

Must be detail oriented and accurate

Ability to multi‑task and prioritize tasks

Preferred Qualifications

Previous experience as a Family Support Division Worker

Experience in hospital admission and/or patient accounting desirable

Knowledge of basic medical terminology helpful

Computer skills preferred include Basic Outlook, Word and Excel

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