Salesforce Engagement Manager

Role: Salesforce Engagement Manager

Location: Atlanta, GA

Position Overview:

As part of the Delivery Practice, the Engagement Manager is a hybrid style role that is accountable for the overall success of large scale projects/programs as well as oversight to a portfolio of projects. The role has also been referred to as a

seller-doer ,

techno-functional ,

applied technologist

or

traditional senior manager role in a large consulting firm .

This role is expected to manage successful solution delivery for a portfolio of projects & clients, sell/influence client attainment and grow the client base, recruit, mentor and develop staff as well as help promote and grow the practice with marketing activities and/or support for internal initiatives. Ideal candidates will have a deep Salesforce consulting and technology background with a proven record of establishing C-Level relationships that evolve into being a trusted advisor of the most senior, and influential, executives. This takes experience operating in often complex and matrixed organizations with different business goals and priorities.

Primary Responsibilities:

Portfolio Oversight and Account Management

Oversee portfolio, ensure client success & referenceability

Partner with Client to grow client value in the current and future client engagements

Ensure/establish visibility into Client s strategic objectives and aligned roadmap

Ensure healthy cross-functional team culture

Ensure alignment with Salesforce and other Silverline partners

Develop deep rooted relationships with our clients

Project/Program Oversight

Responsible for overall project/program success including delivery and methodology accountability

Responsible for successful kickoff, discovery, build, testing & go live oversight

Responsible for educating teams and clients on industry best practices

Professional Services Oversight

Engagement quality accountability

Margin & utilization accountability

Escalation support for project manager and clients

Facilitate seamless transition to client services or client's internal team

Client Acquisition

Partner with prospect on business objectives and align engagement approach

Oversee estimation & drive engagement staffing

Ensure professional services teams are set up for success and client readiness for engagement start

Practice Development

Partner with Industry Leadership to curate

standard

engagement approaches for use in Client Acquisition efforts

Continuously assess and improve Silverline Methodology & processes

Represent Silverline brand within professional networks

Leverage deep knowledge and experience with Salesforce Consulting and industry knowledge to evolve Silverline s POV around the challenges, trends, and business goals for these organizations

Ensure a constant and dedicated focus on ensuring Silverline s clients have the best possible experience through sales and delivery excellence

Author Blog Posts/Whitepapers/Position Papers

People

Foster a learning culture resulting in consultant growth and client value realization acceleration

Coach and mentor staff

Recruit & Interview as required to build a world class consulting organization.

Required Experience & Qualifications:

10 plus years management/technology consulting or similar experience

6 plus years Salesforce Consulting experience

Experience within multiple industries including (but not limited to) Telecom, Financial Services, Media and Entertainment, Healthcare and Life Science, Insurance, transportation, communications

Direct experience with Salesforce.com implementations

Experience working in an Agile/Scrum environment

Hands on Project and Program Management experience for large scale implementation

Program Management experience overseeing a portfolio of clients and/or projects

Experience managing a team of up to 20 reports

Experience working with and advising senior client leaders - required

Experience in the sales cycle helping clients with vision, working with internal partners to shape proposals, and hands on contract writing

Strong communication, writing, and presentation skills

Experience working independently and with virtual teams inclusive of on, near and offshore.

Proven track record of developing and maintaining profitable and referenceable customer relationships

Experience in proactively identifying, assessing, and mitigating risk during client engagements

Experience evaluating sales proposals and statements of work against proposed scope

Bachelor s Degree; MBA a strong plus