Salesforce Engagement Manager

Role: Salesforce Engagement Manager
Location: Atlanta, GA
Position Overview:
s part of the Delivery Practice, the Engagement Manager is a hybrid style role that is accountable for the overall success of large scale projects/programs as well as oversight to a portfolio of projects. The role has also been referred to as a "seller-doer", "techno-functional", "applied technologist" or "traditional senior manager role in a large consulting firm". This role is expected to manage successful solution delivery for a portfolio of projects & clients, sell/influence client attainment and grow the client base, recruit, mentor and develop staff as well as help promote and grow the practice with marketing activities and/or support for internal initiatives. Ideal candidates will have a deep Salesforce consulting and technology background with a proven record of establishing C-Level relationships that evolve into being a trusted advisor of the most senior, and influential, executives. This takes experience operating in often complex and matrixed organizations with different business goals and priorities.

Primary Responsibilities:

Portfolio Oversight and Account Management

Oversee portfolio, ensure client success & referenceability
Partner with Client to grow client value in the current and future client engagements
Ensure/establish visibility into Client's strategic objectives and aligned roadmap
Ensure healthy cross-functional team culture
Ensure alignment with Salesforce and other Silverline partners
Develop deep rooted relationships with our clients
Project/Program Oversight

Responsible for overall project/program success including delivery and methodology accountability
Responsible for successful kickoff, discovery, build, testing & go live oversight
Responsible for educating teams and clients on industry best practices
Professional Services Oversight

Engagement quality accountability
Margin & utilization accountability
Escalation support for project manager and clients
Facilitate seamless transition to client services or client's internal team
Client Acquisition

Partner with prospect on business objectives and align engagement approach
Oversee estimation & drive engagement staffing
Ensure professional services teams are set up for success and client readiness for engagement start
Practice Development

Partner with Industry Leadership to curate "standard" engagement approaches for use in Client Acquisition efforts
Continuously assess and improve Silverline Methodology & processes
Represent Silverline brand within professional networks
Leverage deep knowledge and experience with Salesforce Consulting and industry knowledge to evolve Silverline's POV around the challenges, trends, and business goals for these organizations
Ensure a constant and dedicated focus on ensuring Silverline's clients have the best possible experience through sales and delivery excellence
uthor Blog Posts/Whitepapers/Position Papers
People

Foster a learning culture resulting in consultant growth and client value realization acceleration
Coach and mentor staff
Recruit & Interview as required to build a world class consulting organization.

Required Experience & Qualifications:

10 plus years management/technology consulting or similar experience
6 plus years Salesforce Consulting experience
Experience within multiple industries including (but not limited to) Telecom, Financial Services, Media and Entertainment, Healthcare and Life Science, Insurance, transportation, communications
Direct experience with Salesforce.com implementations
Experience working in an Agile/Scrum environment
Hands on Project and Program Management experience for large scale implementation
Program Management experience overseeing a portfolio of clients and/or projects
Experience managing a team of up to 20 reports
Experience working with and advising senior client leaders - required
Experience in the sales cycle helping clients with vision, working with internal partners to shape proposals, and hands on contract writing
Strong communication, writing, and presentation skills
Experience working independently and with virtual teams inclusive of on, near and offshore.
Proven track record of developing and maintaining profitable and referenceable customer relationships
Experience in proactively identifying, assessing, and mitigating risk during client engagements
Experience evaluating sales proposals and statements of work against proposed scope
Bachelor's Degree; MB strong plus