Lead Field Service Representative

Company Description
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Summary
As a Lead Field Service Representative, you will provide operations, maintenance and repair expertise on water treatment systems at a variety of customer sites. This role involves working on a variety of technologies including media filtration, softening, reverse osmosis (RO), ion exchange (IX), de‑oxygenation, electro deionization, ultrafiltration (UF), wastewater, and more. To be successful you’ll need strong mechanical, electrical, chemical and problem‑solving skills.

This is a traveling role that will assist and cover our clients throughout the Great Lakes region, including Michigan, Northern Indiana, Northern Illinois, Wisconsin, Minnesota and Iowa. Candidates must live within that territory to be considered.

What You Will Do

Operate, monitor, and optimize equipment performance.

EHS (Environment Health & Safety) is at the core of every activity and process.

Conduct maintenance and calibration activities.

Perform analytical testing such as turbidity, hardness, chlorine, pH, CO₂, O₂, SDI, TOC, and other site‑specific testing requirements; monitor and maintain chemical injection systems.

Maintain inventory of spare parts and adequate supply of chemicals and replacement parts.

Carry out mechanical, electrical and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.

Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed.

Consult with customer management and operation teams.

Ensure contract compliance of volume and quality specifications.

Other duties as required.

Qualifications
Knowledge, Skills & Abilities

Accountability

Customer Service, Strong Communication

Computer Proficient

Handle multiple, shifting demands professionally, adapting to dynamic business and industry situations.

Be a considerate listener and clearly communicate ideas and solutions in a professional manner.

PLC Programming

Education & Experience

High School Diploma / GED

Demonstrated ability to work independently and remotely with project teams

Valid Driver's License

Preferred (if Applicable)

Bachelor's degree in a relevant field (STEM)

5+ years of experience in a field service, plant production or technical support role

Strong problem‑solving, analytical, and critical thinking skills

Excellent communication, interpersonal, and leadership abilities

Working Conditions

Ability and willingness to perform physical duties such as lifting, climbing, working at elevated heights, and manual dexterity

Ability and willingness to work confined space entry

Ability and willingness to work in a range of environments including but not limited to industrial settings

Ability and willingness for on‑call status for emergency response

Travel 80–90%

This position is an hourly position that is overtime eligible

Benefits

Compensation – salary range $33–$40 USD (no bonus)

Medical, Dental, & Vision Insurance starting Day 1

Life Insurance

Paid Time Off and Paid Holidays

Parental Leave

401(k) Plan – 3 % default contribution plus matching

Flexible Spending & Health Savings Accounts

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Additional Information
All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

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